Bilingual Intake Specialist — Personal Injury Support

Torklaw; Irvine (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Medical insurance

Dental, vision, and life insurance

401(k) with match

Paid holidays

Paid vacation

Paid sick days

Laptop provided

Job summary

TORKLAW is seeking a Bilingual Intake Specialist (Plaintiff Personal Injury) to join our Irvine, CA team. You will engage with potential clients empathetically, assess their needs, and guide them through the initial intake and next steps.

The role emphasizes strong communication across phone, text, chat and email, accurate data entry, and seamless hand-off to case teams. A friendly, proactive problem-solver with 1+ year experience and a high school diploma is preferred.

Qualifications

• Bilingual (English/Spanish) required.
• Ideally 1+ year in a similar intake/customer service role or equivalent education.
• Computer literate and proficient with standard office productivity software.
• Effective team player with strong interpersonal skills.

Responsibilities

• Engage with potential clients and build trust during the initial contact.
• Assess each client’s situation and explain next steps and how the firm can help.
• Communicate clearly across phone, text, chat and email with empathy and professionalism.
• Enter data accurately and follow up to avoid missing details in the intake process.
• Collaborate with the team while also working independently and transition clients to the appropriate case team.

Skills

Bilingual English/Spanish

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Team player

Friendly demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

General productivity software

Job description

TORKLAW is seeking a Bilingual Intake Specialist (Plaintiff Personal Injury) to join our Irvine, CA team. You will engage with potential clients empathetically, assess their needs, and guide them through the initial intake and next steps.

The role emphasizes strong communication across phone, text, chat and email, accurate data entry, and seamless hand-off to case teams. A friendly, proactive problem-solver with 1+ year experience and a high school diploma is preferred.