Bilingual Intake Specialist - Hybrid/Remote Immigrant Services

New Mexico Immigrant Law Center; Albuquerque (NM); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401K plan with employer match

Flexible Spending Account

Hybrid remote work options

Vacation time

Job summary

New Mexico Immigrant Law Center (NMILC) seeks a 12-month bilingual Intake Specialist to screen, inform, and refer immigrants in New Mexico. You will prep immigration cases with legal staff and enter data in Legal Server, supporting a busy nonprofit.

The role requires bilingual Spanish-English skills, strong interviewing abilities, and a commitment to immigrant rights. Hybrid schedule and supportive team environment offered.

Qualifications

• Must be bilingual (Spanish and English) with excellent written and oral skills in both languages.
• Strong interviewing skills and ability to interact with many people daily.
• Understanding and familiarity with immigration law and processes is a plus.
• Experience with VOIP phone systems and call handling in a high-volume environment is a plus.
• Ability to increase efficiencies in individual work and team processes.
• Excellent client centered customer service skills.
• Excellent written and verbal communication skills.
• Commitment to working in a diverse environment.
• Ability to work independently as well as in a team environment.
• Must be resilient and patient with a high level of personal integrity.
• Strong interpersonal skills interfacing with clients and staff.
• Must be detailed oriented, able to efficiently manage multiple tasks, work well under stress, and anticipate quickly changing needs.
• Demonstrated commitment to immigrant rights and willingness to support NMILC’s mission.

Responsibilities

• Provide initial screening, information and referrals to immigrants (phone and in-person).
• Gather information and data to verify eligibility for services, summarize prospective client’s legal problems, and document requests for services.
• Apply NMILC eligibility guidelines, priorities, and current case acceptance availability to evaluate what level of assistance can be offered.
• Work directly with immigrant clients and NMILC’s legal representatives to prepare immigration cases.
• Enter required client data in our case management system (Legal Server).
• AssistRemoteWorkshopTeam to provide assistance to community members in varying immigration matters, including citizenship, green card renewals, and DACA.
• Respond to incoming telephone calls related to theRemoteWorkshopProgram. Make outgoing telephone calls as needed by theRemoteWorkshopProgram.
• In collaboration with theRemoteWorkshopManagerial Team, support the maintenance of systems for legal files. This includes files maintenance through Legal Server, Dropbox, and paper files.
• Provide large-scale print, mailing and filling assistance toRemoteWorkshopprogram legal staff to ensure suchjobs are completed and executed in a timely manner.
• Provide file maintenance, storage and retrieval assistance toRemoteWorkshopprogram staff. Such assistance includes, but is not limited to, in-office physical file maintenance and storage as well as electric file maintenance.
• Perform legal program administrative tasks to support the efficiency of a vibrant non-profit, including:
• Provide support services to staff including logging incoming client mail, sending packets when requested, and returning calls from clients under supervision.
• Provide support to the reception desk through answering phone call, greeting guests, and maintaining a welcoming environment.
• Ensure consistent, accurate, and timely file maintenance and data entry into our cases management system and follow NMILC case management protocols in compliance with best practices/legal ethical standards and ensure programmatic compliance with grant requirements, allocation and reporting.
• Ensure all Time and Attendance Reports are accurate, adhere to program and grant funding guidelines, and timely completed.
• Data entry as assigned.
• Performing administrative duties as needed.
• Other duties as assigned.

Skills

Bilingual Spanish & English

Interviewing skills

Time management

Client service

Multitasking

Interpersonal skills

Resilience & integrity

Independent work

Commitment to immigrant rights

Teamwork

Tools

VOIP systems

Call handling

Job description

New Mexico Immigrant Law Center (NMILC) seeks a 12-month bilingual Intake Specialist to screen, inform, and refer immigrants in New Mexico. You will prep immigration cases with legal staff and enter data in Legal Server, supporting a busy nonprofit.

The role requires bilingual Spanish-English skills, strong interviewing abilities, and a commitment to immigrant rights. Hybrid schedule and supportive team environment offered.