Bilingual Intake Specialist - Hybrid/Remote Immigrant Services

New Mexico Immigrant Law Center; Albuquerque (NM); Hybrid; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401K plan with employer match

Flexible Spending Account

Hybrid remote work options

Vacation time

Zusammenfassung

New Mexico Immigrant Law Center (NMILC) seeks a 12-month bilingual Intake Specialist to screen, inform, and refer immigrants in New Mexico. You will prep immigration cases with legal staff and enter data in Legal Server, supporting a busy nonprofit.

The role requires bilingual Spanish-English skills, strong interviewing abilities, and a commitment to immigrant rights. Hybrid schedule and supportive team environment offered.

Qualifikationen

• Must be bilingual (Spanish and English) with excellent written and oral skills in both languages.
• Strong interviewing skills and ability to interact with many people daily.
• Understanding and familiarity with immigration law and processes is a plus.
• Experience with VOIP phone systems and call handling in a high-volume environment is a plus.
• Ability to increase efficiencies in individual work and team processes.
• Excellent client centered customer service skills.
• Excellent written and verbal communication skills.
• Commitment to working in a diverse environment.
• Ability to work independently as well as in a team environment.
• Must be resilient and patient with a high level of personal integrity.
• Strong interpersonal skills interfacing with clients and staff.
• Must be detailed oriented, able to efficiently manage multiple tasks, work well under stress, and anticipate quickly changing needs.
• Demonstrated commitment to immigrant rights and willingness to support NMILC’s mission.

Aufgaben

• Provide initial screening, information and referrals to immigrants (phone and in-person).
• Gather information and data to verify eligibility for services, summarize prospective client’s legal problems, and document requests for services.
• Apply NMILC eligibility guidelines, priorities, and current case acceptance availability to evaluate what level of assistance can be offered.
• Work directly with immigrant clients and NMILC’s legal representatives to prepare immigration cases.
• Enter required client data in our case management system (Legal Server).
• AssistRemoteWorkshopTeam to provide assistance to community members in varying immigration matters, including citizenship, green card renewals, and DACA.
• Respond to incoming telephone calls related to theRemoteWorkshopProgram. Make outgoing telephone calls as needed by theRemoteWorkshopProgram.
• In collaboration with theRemoteWorkshopManagerial Team, support the maintenance of systems for legal files. This includes files maintenance through Legal Server, Dropbox, and paper files.
• Provide large-scale print, mailing and filling assistance toRemoteWorkshopprogram legal staff to ensure suchjobs are completed and executed in a timely manner.
• Provide file maintenance, storage and retrieval assistance toRemoteWorkshopprogram staff. Such assistance includes, but is not limited to, in-office physical file maintenance and storage as well as electric file maintenance.
• Perform legal program administrative tasks to support the efficiency of a vibrant non-profit, including:
• Provide support services to staff including logging incoming client mail, sending packets when requested, and returning calls from clients under supervision.
• Provide support to the reception desk through answering phone call, greeting guests, and maintaining a welcoming environment.
• Ensure consistent, accurate, and timely file maintenance and data entry into our cases management system and follow NMILC case management protocols in compliance with best practices/legal ethical standards and ensure programmatic compliance with grant requirements, allocation and reporting.
• Ensure all Time and Attendance Reports are accurate, adhere to program and grant funding guidelines, and timely completed.
• Data entry as assigned.
• Performing administrative duties as needed.
• Other duties as assigned.

Kenntnisse

Bilingual Spanish & English

Interviewing skills

Time management

Client service

Multitasking

Interpersonal skills

Resilience & integrity

Independent work

Commitment to immigrant rights

Teamwork

Tools

VOIP systems

Call handling

Jobbeschreibung

New Mexico Immigrant Law Center (NMILC) seeks a 12-month bilingual Intake Specialist to screen, inform, and refer immigrants in New Mexico. You will prep immigration cases with legal staff and enter data in Legal Server, supporting a busy nonprofit.

The role requires bilingual Spanish-English skills, strong interviewing abilities, and a commitment to immigrant rights. Hybrid schedule and supportive team environment offered.