Bilingual Intake Representative (English/Spanish)

Onder Law LLC; St. Louis (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Paid Time Off

Job summary

OnderLaw LLC in St. Louis, MO is seeking a Bilingual Intake Representative (English/Spanish) to be the firm’s first point of contact for prospective clients seeking personal injury and product liability representation.

You will promptly handle inbound calls and emails, gather case details, assess eligibility, record information in SmartAdvocate, and maintain ongoing client communication throughout the intake process. Prior customer service experience is preferred.

Qualifications

• Bilingual English/Spanish required.
• Strong interpersonal and communication skills.
• Detail-oriented with precise record-keeping.
• Experience in customer service or intake preferred.

Responsibilities

• Promptly handle inbound calls, emails, and inquiries from potential clients seeking legal representation.
• Gather information from potential clients to collect pertinent details regarding their legal cases.
• Evaluate information to determine if the case meets criteria and identify key issues.
• Record and maintain detailed records in the case management system (SmartAdvocate).
• Follow up with potential clients to provide updates and maintain communication throughout the intake process.

Skills

Bilingual English/Spanish

Interpersonal skills

Written and verbal communication

Detail-oriented

Multitasking

Customer service experience

Tools

SmartAdvocate

Job description

OnderLaw, a nationwide personal injury and product liability law firm, is looking for a Bilingual Intake Representative (English/Spanish) to join our team. As an Intake Representative, you will be our firm’s first point of contact for potential clients seeking legal representation.Responsibilities:Promptly and professionally handle inbound calls, emails, and inquiries from potential clients seeking legal representation for personal injury, product liability, or mass tort litigation cases.Gather information from potential clients to collect pertinent details regarding their legal cases.Evaluate the information obtained from clients to determine if the case meets criteria, identifying key legal issues and assessing the likelihood of success.Accurately record and maintain detailed records of client interactions, case information and relevant data in case management system (SmartAdvocate).Follow up with potential clients to provide updates and maintain communication throughout the intake process.Qualifications:Strong interpersonal skills, with the ability to convey information clearly, compassionately, and effectively; bilingual English/Spanish required.Excellent written and verbal communication abilities for diverse communication mediums.Detail-oriented mindset to ensure precise and meticulous record-keeping.Adeptness in multitasking and managing priorities within a fast-paced environment.Ability to connect with clients on a personal level and understand the emotional impact of their situations.Prior experience in customer service, telephone sales, intake, or related role, preferably in the legal field.Join our dedicated team at OnderLaw and contribute to our mission of securing justice for those affected by negligence and advocating for safer products across the nation. Your dedication and communication prowess will make a significant impact on the lives of our clients.If you're ready to embark on this meaningful career journey, apply now and be part of our dynamic and purpose-driven legal team.This is a full-time, in-office position. We offer company paid medical, dental and vision, in addition to 401(k), life insurance and paid time off.