Bilingual Intake Coordinator — Hybrid, PSLF Eligible

Children’s Home & Aid; Chicago (IL); Hybrid; USD 35,000 - 36,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

3+ weeks PTO with holidays and breaks

401(k) with match

Hybrid home/office arrangement

Job summary

Brightpoint invites you to join our team as a Bilingual Intake Coordinator in the Chicago area, working in a hybrid home office/field setting. The role coordinates referrals, intake, and assessments for outpatient behavioral health services, collaborating with families, referrers, and internal staff to determine service needs and ensure access to appropriate care.

The position requires a Bachelor’s in Social Work or related field, at least two years’ experience with youth and families, a valid

Qualifications

• Bachelor’s Degree in Social Work or another human service field required.
• Minimum of two years of experience working with youth and families required.
• Valid driver’s license, auto insurance, and daily access to reliable transportation required.
• Bilingual (English/Spanish) required.

Responsibilities

• Manages email and telephone inquiries; as well as internal and external referrals for mental health services.
• Communicates with internal and external stakeholders to understand service needs.
• Schedules in-person, telephone, video or virtual intake appointments for eligibility and determination of services.
• May administer screening and assessment tools based on client needs and program requirements.
• May make written recommendations for on-going services and possible treatment goals and objectives, as directed.
• Collaborates with case management and behavioral health teams to ensure access to appropriate services.
• Provides case coordination, service brokerage, and linkages with community and internal program resources to ensure family needs are met.
• Routes service assignment and ensures a smooth transition to internal providers.
• Communicates assignment and status of referral to clients and appropriate third parties.
• Meets the documenting, record-keeping, and billing requirements of the program.
• May provide social, emotional and behavioral support to caregivers.
• Reports any suspected abuse or neglect to the Department of Children and Family Services per the Abused and Neglected Child Reporting Act.
• Attends regular supervision staffings with designated program supervisor and attends clinical supervision with clinical team when deemed necessary.
• Participates in community meetings and other collaboration opportunities to increase program visibility and accessibility; and enhance the agency’s reputation in the service area.

Skills

Bilingual English/Spanish

Education

Bachelor’s Degree in Social Work or related field

Job description

Brightpoint invites you to join our team as a Bilingual Intake Coordinator in the Chicago area, working in a hybrid home office/field setting. The role coordinates referrals, intake, and assessments for outpatient behavioral health services, collaborating with families, referrers, and internal staff to determine service needs and ensure access to appropriate care.

The position requires a Bachelor’s in Social Work or related field, at least two years’ experience with youth and families, a valid