Bilingual Intake Coordinator - Family Services Onboarding

Unclassified; New York (NY); Hybrid; USD 33,000 - 44,000; Full time

Job summary

Welliant is seeking an Intake Specialist in Williamsburg, Brooklyn for a full-time position. You will manage the full intake process for new and returning clients across mental health services, ensuring eligibility, documentation, and authorizations are handled accurately and efficiently.

You will conduct comprehensive consultations with families, guide onboarding, maintain clear communication, and prepare cases for handoff to Case Management, while complying with HIPAA and Welliant standards.

Qualifications

• Experience in intake, administrative coordination, or case management.
• Background in human services, education, ABA, or healthcare preferred.
• Familiarity with authorizations, eligibility requirements, or agency processes is a plus.

Responsibilities

• Conduct full intake consultations with families to explain eligibility and services.
• Collect and organize documentation for authorization and service setup.
• Submit and track initial authorizations with agencies, schools, and parents.
• Coordinate with HR to assign appropriate staff for cases.
• Maintain accurate case status updates in internal systems.
• Prepare case files for handoff to Case Management.

Skills

Organizational skills

Professional communication

Attention to detail

Confidentiality

Bilingual English/Spanish

Education

Experience in intake/administrative coordination

Job description

Welliant is seeking an Intake Specialist in Williamsburg, Brooklyn for a full-time position. You will manage the full intake process for new and returning clients across mental health services, ensuring eligibility, documentation, and authorizations are handled accurately and efficiently.

You will conduct comprehensive consultations with families, guide onboarding, maintain clear communication, and prepare cases for handoff to Case Management, while complying with HIPAA and Welliant standards.