Bilingual Insurance Verification Specialist

Suvida Healthcare; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Bilingual support

Job summary

Suvida Healthcare is seeking an Insurance Verification Specialist (Greeter) for the South Austin clinic. You will be the first impression for patients, families, and visitors, delivering exceptional customer service and guiding them to seating, transportation, and appointments.

You will verify benefits, assist with referrals and authorizations, and support clinic clerical tasks. Ideal candidates have 1+ year in healthcare, 2+ years in customer service, and bilingual English/Spanish abilities.

Qualifications

• 1+ years of progressive work experience in healthcare
• 2+ years of customer service experience
• Bi-lingual English/Spanish required
• Experience managing referrals and authorizations is preferred
• Experience in value-based care operations is preferred
• Experience documenting electronic medical records
• Comfortable working independently

Responsibilities

• Ensures the highest level of customer service possible
• Greets and Welcomes patients to the clinic
• Assists patients to the seating area and wheelchair as needed
• Schedules transportation for patients
• Verifies insurance benefits and collects co-pays
• Manages calls, messages, and outbound calls
• Processes referrals and authorizations
• Updates patient information in EMR
• Other duties as assigned

Skills

Customer service

Bilingual English/Spanish

Healthcare industry experience

Managing referrals & authorizations

Value-based care operations

EMR documentation

Independent work

Education

High School Diploma or equivalent

Bachelor’s in Healthcare Administration, Business, or Hospitality

CPR/BLS Certification

Job description

What You’ll Do

Position Summary

TheInsurance Verification Specialist (Greeter)will be an integral part of theSuvidaHealthcare team. TheInsurance VerificationSpecialistwillbe the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visitSuvidaHealthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, andassistingwith other clinical clerical tasks.

Responsibilities

• Ensures the highest level of customer service possible

• Displays respect and concern for all patients

• Attends all clinic huddles and clinic monthly meetings

• Greets and Welcomes patients to the clinic

• Assistspatients to the seating area

• Assistspatients in wheelchair to the seating area

• Assistspatients with scheduling transportation to and from the clinic

• Ensures all insurance benefits are verified and active

• Collects any co-pays necessary for patient’s visit

• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed

• Manages patient referrals by processing them and obtaining authorizations

• Assistsin scheduling appointments for patient’s referrals

• Updates patient information and making changes to EMR platform

• Other Duties as assigned

Location :

South Austin

500 W. William Cannon Dr. Ste. 400
Austin, TX 78745
Monday - Friday
8:00 a.m. - 5:00 p.m.

What You’ll Bring

Knowledge, Skills, and Abilities

• 1+ years progressive work experience in the healthcare industry

• 2+ years of customer service

• Bi-lingual-(English/Spanish)required

• Experience managing referrals and authorizations preferred

• Experience in Value-based care operations preferred

• Experience documenting electronic medical records

• Comfortable working independently

Education, Experience, Licensure, or Certification Requirements

• High School Diploma or equivalent required

• Bachelor’s in Healthcare Administration, Business, or Hospitality preferred

• CPR/BLS Certified (or willing to obtain within 7 days of employment)

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.