Bilingual Insurance Verification Specialist

Suvida; Austin (TX); On-site; USD 40,000 - 46,000; Full time

Job summary

Suvida Healthcare in Austin, TX is seeking a bilingual Insurance Verification Specialist to greet patients, verify benefits, and support front-desk operations. You will answer calls, assist with scheduling, and ensure accurate documentation in the EMR system.

The role requires healthcare experience, strong communication in English and Spanish, and a willingness to obtain CPR/BLS if not already certified. High school diploma required; a Bachelor's degree is preferred.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service.
• Experience managing referrals and authorizations preferred.
• Experience documenting electronic medical records.
• CPR/BLS certification preferred (or willing to obtain within 7 days).

Responsibilities

• Ensures the highest level of customer service possible.
• Greets and welcomes patients to the clinic.
• Assists patients with seating and transportation coordination.
• Verifies insurance benefits are active and collected co-pays.
• Manages phone lines, messages, and outbound calls as instructed.
• Updates patient information in the EMR platform.
• Processes referrals and obtains authorizations.
• Schedules patient appointments as needed.

Skills

Customer service

Healthcare experience

Phone calls

EMR data entry

Independent work

Education

High School Diploma

Bachelor’s degree preferred

CPR/BLS Certification preferred

Tools

EMR platform

Job description

Bilingual Insurance Verification Specialist

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos , to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward
• Competitive Pay
• Free Mental Health & Life Coaching for Team Members and their Dependents
• Holiday Time Off with Pay
• Paid Community Service Day
• Paid Parental/Family Leave
• Generous Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• And much more....

What You'll Do

Position Summary

The Insurance Verification Specialist (Greeter) will be an integral part of the Suvida Healthcare team. The Insurance Verification Specialist will be the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks.

Responsibilities

• Ensures the highest level of customer service possible
• Displays respect and concern for all patients
• Attends all clinic huddles and clinic monthly meetings
• Greets and Welcomes patients to the clinic
• Assists patients to the seating area
• Assists patients in wheelchair to the seating area
• Assists patients with scheduling transportation to and from the clinic
• Ensures all insurance benefits are verified and active
• Collects any co-pays necessary for patient's visit
• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed
• Manages patient referrals by processing them and obtaining authorizations
• Assists in scheduling appointments for patient's referrals
• Updates patient information and making changes to EMR platform

What You'll Bring

Knowledge, Skills, and Abilities

• 1+ years progressive work experience in the healthcare industry
• 2+ years of customer service
• Experience managing referrals and authorizations preferred
• Experience in Value-based care operations preferred
• Experience documenting electronic medical records
• Comfortable working independently

Education, Experience, Licensure, or Certification Requirements

• High School Diploma or equivalent required
• Bachelor's in Healthcare Administration, Business, or Hospitality preferred
• CPR/BLS Certified (or willing to obtain within 7 days of employment)

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any typewithregard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.