Bilingual Insurance Support Specialist (EN/ES)

Groth Family Insurance - Allstate; Pasco (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Groth Family Insurance - Allstate in Pasco, WA is seeking a friendly, dependable, and bilingual Customer Service Representative. This role is ideal for those who enjoy helping people and providing outstanding service in both English and Spanish.

You will assist clients with insurance policies, manage inquiries, and ensure exceptional support. Previous experience is helpful but not required, as licensing support will be provided.

This is a great opportunity to build a career in a supportive environment while developing valuable customer service skills.

Qualifications

• Customer-focused with a passion for helping others.
• Positive attitude and willingness to learn.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Assist clients with policy questions and billing inquiries.
• Respond promptly and professionally to customer inquiries.
• Educate clients on policy features and coverage options.

Skills

Fluent in both Spanish and English

Strong communication and interpersonal skills

Customer-focused

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

Groth Family Insurance - Allstate in Pasco, WA is seeking a friendly, dependable, and bilingual Customer Service Representative. This role is ideal for those who enjoy helping people and providing outstanding service in both English and Spanish.

You will assist clients with insurance policies, manage inquiries, and ensure exceptional support. Previous experience is helpful but not required, as licensing support will be provided.

This is a great opportunity to build a career in a supportive environment while developing valuable customer service skills.