Bilingual Customer Service Associate — Spanish/English Growth

Groth Family Insurance - Allstate; Pasco (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Licensing support

Competitive compensation

Professional development

Team environment

Career growth

Impactful work

Job summary

Groth Family Insurance Allstate is seeking a friendly, dependable, and bilingual Customer Service Associate to join our Pasco, WA team. The role focuses on assisting clients in English and Spanish, navigating policies, processing changes, and delivering exceptional service to both English- and Spanish-speaking customers.

We offer licensing support, training, and opportunities for advancement, with a collaborative, team-oriented environment designed to foster long-term careers in a growing

Qualifications

• Fluent in both Spanish and English.
• Excellent communication and interpersonal skills.
• Customer-focused with a passion for helping others.
• Professional, dependable, and detail-oriented.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Insurance license preferred but not required.
• Willingness to obtain insurance licensing after hire with agency support.

Responsibilities

• Assist English-speaking and Spanish-speaking clients with policy questions, billing inquiries, and coverage updates.
• Respond promptly and professionally to customer inquiries via phone, email, text, and in-person interactions.
• Process policy changes, renewals, endorsements, and documentation requests.
• Educate clients on policy features, coverage options, and insurance processes.
• Maintain accurate customer records and agency documentation.
• Resolve customer concerns with professionalism, empathy, and attention to detail.
• Conduct policy reviews and identify opportunities to better serve clients' insurance needs.
• Support the agency's sales and service efforts through follow-up and customer retention activities.
• Collaborate with team members to deliver an exceptional customer experience.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Organization/time management

Teamwork

Job description

Groth Family Insurance Allstate is seeking a friendly, dependable, and bilingual Customer Service Associate to join our Pasco, WA team. The role focuses on assisting clients in English and Spanish, navigating policies, processing changes, and delivering exceptional service to both English- and Spanish-speaking customers.

We offer licensing support, training, and opportunities for advancement, with a collaborative, team-oriented environment designed to foster long-term careers in a growing