Bilingual Insurance Support Specialist

Insight Global; Rancho Cordova (CA); Hybrid; USD 38,000 - 55,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative for its client’s call center in California. The role focuses on communicating with insureds, agency personnel, providers, claimants, and vendors via phone to address insurance product and service questions.

Responsibilities include handling inbound/outbound calls, resolving inquiries, and maintaining accurate records while upholding quality standards.

Qualifications

• Excellent communication and problem-solving skills with a customer-focused approach.
• Ability to work in a fast-paced environment.
• Demonstrates empathy and understanding toward customer concerns.
• Proficient in the use of computer systems and relevant software.
• Commitment to delivering exceptional customer service.
• Previous call center experience preferred.

Responsibilities

• Interacts with customers via inbound and outbound phone calls.
• Resolves customer inquiries or escalates to the appropriate department.
• Provides clear and concise information to customers.
• Maintains accurate and detailed records of customer interactions.
• Adheres to quality standards and procedures to ensure consistent service.
• Provides feedback on services based on customer input.
• Utilizes the department’s policy and procedure manual as appropriate.
• Utilizes system software, internet resources, and an agency service center to answer call requests by accessing appropriate information from the system.
• Strives for customer satisfaction and remains polite and courteous under all circumstances.
• Owns each interaction and strives to resolve all customer inquiries with a focus on first-contact resolution.

Skills

Communication

Problem solving

Attention to detail

Customer service

Empathy

Computer skills

Call center experience

Job description

Insight Global is seeking a Customer Service Representative for its client’s call center in California. The role focuses on communicating with insureds, agency personnel, providers, claimants, and vendors via phone to address insurance product and service questions.

Responsibilities include handling inbound/outbound calls, resolving inquiries, and maintaining accurate records while upholding quality standards.