Bilingual Insurance Customer Care Specialist

Carrie Skinner State Farm; Columbia (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Clear career advancement paths

Supportive, close-knit team

Job summary

Carrie Skinner State Farm in Columbia, MD is seeking a Customer Care Representative who enjoys helping people, answering questions, and solving problems. You will serve Spanish- and English-speaking customers, maintain accurate records, and support retention through attentive service.

The role offers a collaborative team environment with opportunities for career advancement, and no prior insurance experience is required though a license will be pursued as needed.

Qualifications

• Fluent or proficient in Spanish and English.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Serve Spanish- and English-speaking customers clearly and accurately.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Spanish bilingual

Customer service

Listening empathy

Problem solving

Job description

Carrie Skinner State Farm in Columbia, MD is seeking a Customer Care Representative who enjoys helping people, answering questions, and solving problems. You will serve Spanish- and English-speaking customers, maintain accurate records, and support retention through attentive service.

The role offers a collaborative team environment with opportunities for career advancement, and no prior insurance experience is required though a license will be pursued as needed.