Bilingual Insurance Customer Care Pro – Spanish/English

Allstate Insurance Agency - Douglas Thompson; Harlingen (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Breakfast Fridays

401(k) matching

Health insurance

Paid time off

Competitive salary

Job summary

Allstate Insurance Agency - Douglas Thompson in Harlingen, TX is hiring an Insurance Customer Service Representative. You will be the first point of contact, providing exceptional service and guidance on insurance needs.

The role focuses on assisting with inquiries, quoting products, processing changes, and maintaining accurate records while upholding high service standards. The position requires strong communication, bilingual abilities, and knowledge of insurance products.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Property & Casualty Licensed.
• Previous customer service experience, preferably in insurance.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in Microsoft Office Suite and CRM software.
• Texas insurance license or willingness to obtain one.
• Positive attitude and a passion for helping others.
• Detail-oriented with strong problem-solving abilities.
• Must be bilingual English and Spanish.

Responsibilities

• Assist customers with inquiries about insurance policies and claims.
• Provide quotes and information on various insurance products.
• Process policy changes and renewals efficiently.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and issues with professionalism.
• Educate clients on coverage options and risk management.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on industry trends and company policies.

Skills

Strong communication

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

CRM software

Job description

Allstate Insurance Agency - Douglas Thompson in Harlingen, TX is hiring an Insurance Customer Service Representative. You will be the first point of contact, providing exceptional service and guidance on insurance needs.

The role focuses on assisting with inquiries, quoting products, processing changes, and maintaining accurate records while upholding high service standards. The position requires strong communication, bilingual abilities, and knowledge of insurance products.