Bilingual CSR: Insurance & Growth Opportunities

Myminthillagent; Mint Hill (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Job summary

State Farm agent team member in Mint Hill, NC is hiring for a full-time Customer Service Representative. The role combines customer service, policy assistance, and business development with a compensation package that includes salary plus commissions and bonuses.

Office hours are typically 9am–5pm, and benefits cover health, vision, life insurance, and retirement matching. The position emphasizes bilingual Spanish communication, meticulous attention to detail, and proactive customer engagement

Qualifications

• Bilingual Spanish is required.
• Strong communication and interpersonal skills.
• Willingness to obtain and maintain licensing (paid for by the agent).

Responsibilities

• Learn and become proficient in State Farm’s products and services.
• Manage customer needs and office administrative tasks.
• Includes handling billing questions, policy changes, assisting in the claims process.
• Develop leads & prospects.
• Self-generating business – EVERYONE you meet is a potential client!
• Scheduling appointments, identifying customer needs, and marketing appropriate products and services.
• Work with the agent to establish and meet marketing goals.
• Develop, monitor & improve office processes.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Bilingual Spanish

Communication skills

Job description

State Farm agent team member in Mint Hill, NC is hiring for a full-time Customer Service Representative. The role combines customer service, policy assistance, and business development with a compensation package that includes salary plus commissions and bonuses.

Office hours are typically 9am–5pm, and benefits cover health, vision, life insurance, and retirement matching. The position emphasizes bilingual Spanish communication, meticulous attention to detail, and proactive customer engagement