Bilingual Insurance & Client Services Specialist

Christian Durand - State Farm Agent; Maryland; On-site; USD 40,000 - 60,000; Full time

Job summary

Christian Durand - State Farm Agent in the United States is seeking a Client Account Representative to act as a primary contact for customers, delivering outstanding service and building lasting relationships. You will handle policy changes, billing questions, and account servicing while identifying opportunities to cross-sell appropriate State Farm products.

The role requires bilingual English and Spanish communication, strong problem-solving, and a customer-focused mindset; prior sales or

Qualifications

• Fluent in English and Spanish (speaking and writing).
• Strong communication and problem-solving skills.
• Self-motivated with a positive attitude and work ethic.
• Sales or customer service experience preferred.
• License in Property & Casualty and/or Life & Health is preferred or willingness to obtain after hire.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English Spanish

Communication

Problem solving

Sales experience

Job description

Christian Durand - State Farm Agent in the United States is seeking a Client Account Representative to act as a primary contact for customers, delivering outstanding service and building lasting relationships. You will handle policy changes, billing questions, and account servicing while identifying opportunities to cross-sell appropriate State Farm products.

The role requires bilingual English and Spanish communication, strong problem-solving, and a customer-focused mindset; prior sales or