Bilingual Insurance Client Advisor (English/Spanish)

Durand Insurance & Financial Services; Silver Spring (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Job summary

Christian Durand - State Farm Agent is seeking a bilingual Customer Service Representative to join the team in Silver Spring. You will be the primary contact for clients, assisting with policy questions, changes, and cross-selling opportunities.

The role emphasizes exceptional service, attention to detail, and relationship-building, with competitive compensation and benefits in a full-time position.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Job description

Christian Durand - State Farm Agent is seeking a bilingual Customer Service Representative to join the team in Silver Spring. You will be the primary contact for clients, assisting with policy questions, changes, and cross-selling opportunities.

The role emphasizes exceptional service, attention to detail, and relationship-building, with competitive compensation and benefits in a full-time position.