Bilingual Insurance Account Specialist

State Farm Agent; Silver Spring (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

State Farm Agent Christian Durand is seeking a Client Account Representative to serve as the primary contact for customers, answering questions, processing changes, and providing exceptional service. Fluency in English and Spanish is required, with a focus on building lasting relationships and helping clients protect what matters most.

You will work with the agency team in Gaithersburg, MD to review policies, educate clients on products, and identify opportunities to cross-sell.

Qualifications

• Bilingual in English and Spanish.
• Excellent communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, and account servicing.
• Conduct policy reviews to ensure appropriate coverage.
• Educate customers about State Farm products and services.
• Identify opportunities to cross-sell based on customer needs.
• Follow up on quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain account records.
• Collaborate with the agency team to achieve goals.
• Maintain compliance with guidelines and insurance regulations.

Skills

Fluent in English

Fluent in Spanish

Communication skills

Customer service

Sales experience

Job description

State Farm Agent Christian Durand is seeking a Client Account Representative to serve as the primary contact for customers, answering questions, processing changes, and providing exceptional service. Fluency in English and Spanish is required, with a focus on building lasting relationships and helping clients protect what matters most.

You will work with the agency team in Gaithersburg, MD to review policies, educate clients on products, and identify opportunities to cross-sell.