Bilingual Insurance Account Specialist

Christiandurand; Silver Spring (MD); Hybrid; USD 45,000 - 65,000; Full time

Job summary

State Farm Agent Team Member in Silver Spring, MD is seeking a bilingual Client Account Representative. You will act as the primary contact for customers, handling policy servicing, billing questions, and cross-selling opportunities to help clients protect what matters most.

You will build lasting relationships with customers, process account changes, and conduct policy reviews, while keeping accurate records and staying compliant with State Farm guidelines.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Excellent communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Communication

Problem solving

Self-motivated

Sales experience

Customer service

Job description

State Farm Agent Team Member in Silver Spring, MD is seeking a bilingual Client Account Representative. You will act as the primary contact for customers, handling policy servicing, billing questions, and cross-selling opportunities to help clients protect what matters most.

You will build lasting relationships with customers, process account changes, and conduct policy reviews, while keeping accurate records and staying compliant with State Farm guidelines.