Bilingual Insurance Account Rep – Client Care & Growth

Durandchristian; Silver Spring (MD); Hybrid; USD 45,000 - 65,000; Full time

Job summary

State Farm in Silver Spring is seeking an Account Representative - Bilingual (English, Spanish) to join Christian Durand's agency. This full-time role focuses on delivering outstanding service, handling policy changes, billing questions, and cross-selling State Farm products to meet client needs.

You will build lasting relationships with customers, assist with policy reviews, and ensure accurate account records while maintaining compliance with insurance regulations.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Strong communication and problem-solving abilities.
• Self-motivated with a positive attitude and work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure clients have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual (English & Spanish)

Communication skills

Problem-solving

Self-motivated

Sales or customer service experience

Job description

State Farm in Silver Spring is seeking an Account Representative - Bilingual (English, Spanish) to join Christian Durand's agency. This full-time role focuses on delivering outstanding service, handling policy changes, billing questions, and cross-selling State Farm products to meet client needs.

You will build lasting relationships with customers, assist with policy reviews, and ensure accurate account records while maintaining compliance with insurance regulations.