Bilingual - Inside Sales Specialist

Mettler Toledo AG; Lutz (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

METTLER TOLEDO AG is seeking an Inside Sales Specialist to help convert leads into quotes and orders. This role supports the sales team by shortening the buying cycle, maintaining a clean pipeline, and ensuring customer requests are handled professionally.

You will qualify and nurture leads, perform market research, and assist with marketing campaigns, quotes, and recalls, leveraging value selling to drive opportunities with prospects.

Qualifications

• Lead qualification and nurturing of sales leads with CRM data capture.
• Ability to conduct baseline marketing research on accounts, contacts, and market segments.
• Support product follow-up initiatives including customer satisfaction surveys and quote follow-ups.
• Apply value selling techniques using product and industry knowledge.

Responsibilities

• Responsible for the qualification and nurturing of sales leads, including contacting potential and existing customers to define and clarify the sales opportunity and capturing customer data in the CRM.
• Support market penetration by conducting baseline marketing research on accounts, contacts, and market segments using the internet, telemarketing/tele-research, and direct mail.
• Support product follow-up initiatives including customer satisfaction surveys, quote follow-up, closing past-due opportunities, and identifying new opportunities.
• Leverage marketing resources to establish consultative relationships with prospects and maintain CRM accuracy through data entry and cleanup.
• Maintenance of the CRM account and contact database including data entry, maintenance, and clean-up activities.
• Assist Marketing, Sales, Service, and Administration functions including assembly and fulfilment of campaigns and reporting.
• Manage product recall programs by monitoring news events and relevant regulatory updates, recording leads in CRM, and coordinating with sales.
• Apply value selling techniques and product knowledge to articulate benefits to potential customers.
• Collaborate with other METTLER TOLEDO organizations on joint projects and programs.
• Provide required reporting of activities and achievements.
• Support field sales activities.

Job description

An Inside Sales Specialist plays a key role in helping the organization with increasing the conversions of leads to quotes and ultimately to an order. This position as part of the marketing team helps to support the sales team, shorten the buying cycle, maintain a clean sales pipeline and ensuring customer requests are professionally cared for.

What you will do

• Responsible for the qualification and nurturing of sales leads, which includes contacting potential and existing customers to define and clarify the specific details of the sales opportunity and capturing and maintaining the customer data and requirements in the CRM database.
• Support specific market penetration and segment Marketing programs by conducting base line marketing research on accounts, contacts, and market segments using the internet, telemarketing/tele-research, and direct mail.
• Support specific product follow-up initiatives including customer satisfaction surveys, quote follow-up, closing past due opportunities, lost and new customer opportunities.
• Leverages marketing resources, including buyer personas, sales tools, industry intelligence, marketing content and online footprints, to establish consultative relationships with prospects.
• Maintenance of the CRM account and contact database including data entry, maintenance, and clean-up activities.
• Assistance with Marketing, Sales, Service, and Administration functions as required including assembly and fulfilment of campaigns (such as mailers), compilation of reports and statistics.
• Manage product recall program; this includes monitoring news events, FDA, FSIS, etc... to locate recalls, record lead in CRM, and working with sales to develop the opportunity.
• Able to apply value selling techniques along with product and industry knowledge to articulate how our solutions may benefit potential customers' business.
• Work with other METTLER TOLEDO organizations on joint projects and programs.
• Provide all required reporting of activities and achievements.
• Supports field sales activities.
• Other duties as required to meet department deadlines or customer commitments.