Telemarketing Specialist - Bilingual

METTLER TOLEDO; Columbus (OH); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Employee wellness programs

Paid time off

Flexible spending

Disability insurance (short/long-term)

Basic life insurance

Domestic partner benefits

Job summary

Mettler Toledo in Columbus, OH is seeking a Telemarketing Specialist to generate new sales leads and market service contracts in direct and distribution channels. You will support outbound campaigns, pre-qualify contacts, and inform customers about products and service offerings.

The role requires 1–2 years in a call center or similar environment, bilingual Spanish and English, and legal eligibility to work in the United States. Competitive benefits included.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a call center or sales-based environment is preferred.
• Bilingual in Spanish and English.
• Authorized to work in the United States.

Responsibilities

• Conduct outbound telemarketing to support segment marketing initiatives.
• Pre-qualify customer lists and sales leads from campaigns.
• Call customers to inform about products, services, and surveys.
• Collaborate with marketing, sales, and Telemarketing Manager to run campaigns.
• Maintain accurate SAP CRM account and contact data.
• Process SAP change requests for customer records and data integrity.
• Log calls and capture key customer and product details in SAP.
• Enter sales and service leads and forward to the appropriate rep.
• Drive revenue through planned direct and service campaigns.

Skills

Bilingual Spanish & English

Call center experience

Strong communication

Education

High School Diploma

Tools

SAP CRM

Job description

Overview

Our Opening and Your Responsibilities

The Telemarketing Specialist is primarily responsible for telemarketing activities for Mettler Toledo - North America. The position is structured to generate new sales leads and to market designated products, including service contracts and extended warranties in direct and distribution territories.

Responsibilities

• Be responsible for telemarketing to support segment marketing initiatives with direct participation in outbound telemarketing campaigns and projects.
• Include pre-qualification of customer contact list information and the qualification of sales leads obtained from e-mail campaigns, standard monthly campaigns and direct mail campaigns.
• Call on customers to advise them of current products, Point of Sale service offerings and conduct surveys.
• Work with the Segment Marketing Managers, Area Business Managers and Sales Representatives and Telemarketing Manager to manage and implement targeted sales and service campaigns.
• Be responsible for duties associated with the management of account and contact information within the SAP CRM system.
• Complete change requests in SAP to correct inaccurate customer contact information, duplicate database records and submit the change requests to the proper data management team.
• Track all outbound and inbound calls in SAP CRM and capture specific customer and product details related to the call.
• Input sales and service lead opportunities in SAP and forward to the appropriate direct field representative or distribution contact.
• Actively drive revenue by engaging in planned and agreed to direct and service campaigns.

Qualifications

• High School Diploma
• 1 to 2 years of prior experience in a call center environment or related telephone call operation; ability to sell or a proven sales history preferred.
• Must be bilingual in Spanish and English
• Ability to interface with other departments and work effectively in cross-functional teams
• Must be legally eligible to work in the US

Our Offer

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching — all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts. Includes paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name identified worldwide with precision, quality, and innovation; thousands of patents and design awards
• A commitment to extraordinary service on our state-of-the-art equipment
• $22.35/hr

EEO Statement

We are an equal opportunity employer and value diversity at our company. We consider employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you would like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].