Bilingual Inside Sales & Service Representative - ISSR

The Juris Agency; Flower Mound (TX); On-site; USD 40,000 - 100,000; Full time

Job summary

The Henderson Agency in Flower Mound, TX is seeking an Inside Sales & Service Representative who will provide exceptional support to clients, explain insurance coverages in plain language, and help customers through their insurance journey.

This role emphasizes strong communication, organization, and sales-driven service. A P&C insurance license is required; in-office schedule Mon-Fri 8:30 AM to 5:30 PM; base salary plus commissions and bonus, with PTO and ongoing training.

Qualifications

• Excellent communication and people skills.
• Strong organizational and time-management abilities.
• P&C Insurance License Required.
• Friendly, patient, and solutions-focused attitude.

Responsibilities

• Deliver outstanding customer service via phone, text, email, and in person.
• Clearly explain insurance coverage & policy details in everyday language.
• Conduct Onboarding interviews of new customers, and renewal interviews with existing clients to identify client needs, resolve concerns, and cross-sell products.
• Process policy updates, billing inquiries, and claims support.
• Maintain accurate client records and follow up on outstanding issues.
• Support agency sales and service operations as needed.

Skills

Excellent communication

People skills

Organizational skills

Time-management

P&C Insurance license

Friendly attitude

Solutions-focused

Job description

R.Todd Henderson-Farmers Insurance Agency

Job Overview

About Us:

At The Henderson Agency, our mission to serve our community with integrity, education, and understanding is reflected in our approach. We believe in truly helping people by asking the right questions, translating complex insurance language into plain English, and focusing on the real issues that matter to our clients.

Job Overview:

We are seeking a dedicated Inside Sales & Service Representative who is passionate about helping others and providing exceptional support. As the face of our agency, you\'ll be responsible for ensuring each customer feels understood, informed, and supported throughout their insurance journey.

If our Agency Culture seems like a good fit for you then please apply, we look forward to meeting you.

Salary Range: $50,000.00 - $100,000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Requirements

Must complete personally assessment & questions to be considered.

Qualifications:

• Excellent communication and people skills
• Strong organizational and time-management abilities
• P&C Insurance License Required
• Friendly, patient, and solutions-focused attitude

What We Offer:

• $40,000 - $50,000 Base salary, depending on experience. Plus Commissions & Bonuses.
• Paid percentage of total Agency Renewals. As we grow your salary increases.
• Monday to Friday, 8:30 AM 5:30 PM (in-office)
• 15 paid holidays per year
• Unlimited PTO (with advance notice and approval)
• Purpose-driven, supportive team environment
• Opportunities for professional development and insurance education
• A chance to make a real difference in the lives of our clients

Responsibilities

• Deliver outstanding customer service via phone, text, email, and in person
• Clearly explain insurance coverage & policy details in everyday language.
• Conduct Onboarding interviews of new customers, and renewal interviews with existing clients to identify client needs, resolve concerns, and cross-sell products.
• Process policy updates, billing inquiries, and claims support
• Maintain accurate client records and follow up on outstanding issues
• Support agency sales and service operations as needed

Remote Type: No

Job Type: Full-Time

Job Category: Insurance Sales

Location: 6400 CROSS TIMBERS RD,FLOWER MOUND,TX,75022,US

Phone* This phone number may be used by the hiring team to keep you informed about the application process.

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What interests you about this position?*

Are you fluent in both English and Spanish?*

Yes

No

Do you have previous sales experience?*

Yes

No

Do you have a valid Property & Casualty Insurance License?*

Yes

No

How far would your commute be to our office?*