Inside Sales / Backup Delivery Services Manager (7348)

ABC Supply Interiors, formerly L&W Supply; Dayton (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Employee assistance program

Disability insurance

Life insurance

Flex spending

Paid vacation

Paid sick days

Paid holidays

Job summary

ABC Supply Interiors in Dayton, OH is seeking an Inside Sales Associate to assist customers as they purchase building materials for a range of projects. You will provide superior service, product knowledge, and help close sales from greeting to payment.

Responsibilities include developing customer solutions, discussing product benefits, coordinating deliveries, supporting branch sales plans and merchandising, and upselling where appropriate.

Qualifications

• Excellent communication and interpersonal skills.
• Solid time management and prioritization skills.
• Basic computer skills.
• Positive attitude and team player.
• Detail and service oriented.
• Previous route scheduling is preferred.
• Previous dispatch experience is preferred.

Responsibilities

• Assisting customers in developing ABC Supply Interiors solutions to meet their needs.
• Discussing features and benefits of products and services.
• Establishing rapport with new customers and nurturing relationships with long term customers.
• Soliciting feedback from customers on products and services.
• Coordinating delivery requests to ensure efficiency and customer satisfaction.
• Assisting in the development of branch sales plan and strategy.
• Assisting in the design and execution of merchandising strategy.
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job.
• Answering incoming phone calls and emails to assist customers in a timely manner.
• Accepting payment and applying it to the appropriate customer account.
• Arranging with the warehouse for customer product pickup.
• Reordering products to keep the store and warehouse shelves well stocked.
• Addressing and resolving service concerns, should they arise.

Skills

Customer service

Communication

Time management

Computer skills

Team player

Detail oriented

DOT knowledge

Tools

Dispatch experience

Route scheduling

Job description

ABC Supply Interiorsis a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. ABC Supply Interiors delivers the products and capabilities offered by a national distributor paired with the service and personal touch usually found only in a locally owned business.

As an Inside Sales Associate, you will provide assistance to customers as they purchase the materials they need for a variety of building projects. From the moment you greet customers until their sales have been finalized, you will provide them with superior service and building material expertise.

Specific duties may include:

• Assisting customers in developing ABC Supply Interiors solutions to meet their needs
• Discussing features and benefits of products and services
• Establishing rapport with new customers and nurturing relationships with long term customers
• Soliciting feedback from customers on products and services
• Coordinating delivery requests to ensure efficiency and customer satisfaction
• Assisting in the development of branch sales plan and strategy
• Assisting in the design and execution of merchandising strategy
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
• Answering incoming phone calls and emails to assist customers in a timely manner
• Accepting payment and applying it to the appropriate customer account
• Arranging with the warehouse for customer product pickup
• Reordering products to keep the store and warehouse shelves well stocked
• Addressing and resolving service concerns, should they arise

Specific qualifications include:

• 1-2 years’ experience with interior building products is preferred
• Excellent communication and interpersonal skills
• Solid time management and prioritization skills
• Basic computer skills
• Positive attitude and team player
• Detail and service oriented
• Previous route scheduling is preferred
• Previous dispatch experience is preferred
• Mechanical aptitude and knowledge of DOT is a plus

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.