Bilingual Inside Sales Representative

AMG TECHNOLOGY INVESTMENT GROUP LLC; Hudson Oaks (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employer-paid medical, dental, and vision

401(k) with a match

Paid time off and holidays

Training provided

Career advancement opportunities

Voluntary life insurance

Referral bonus program

Job summary

AMG TECHNOLOGY INVESTMENT GROUP LLC is seeking a Bilingual Inside Sales Representative to enhance the customer experience for prospective residential clients. You will manage inbound and outbound sales calls, process web leads, and schedule installations.

The ideal candidate is fluent in both English and Spanish, has at least one year of inside sales experience, and possesses excellent communication skills. We offer comprehensive benefits and opportunities for career advancement.

Qualifications

• 1 year previous inside sales or similar experience selling a product or service.
• Previous experience in a performance-driven role where hitting metrics is a requirement.

Responsibilities

• Support and enhance the experience of prospective residential customers.
• Process inbound web leads & sales calls from initial inquiry to installation schedule.
• Make outbound calls to follow up with prospects.
• Collaborate with technical and discovery teams to ensure surveys completion.
• Manage order flow and adhere to established processes.

Skills

Fluent in both English and Spanish

Self-motivated with a competitive spirit

Excellent verbal and written communication skills

Extreme attention to detail

Computer savvy and quick to learn new technology

Results oriented with effective problem-solving skills

Education

High School Diploma

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job Summary

The Bilingual Inside Sales Representative (ISR) will work as part of a cohesive team to support and enhance the experience of prospective residential customers. The ISR will report to the Inside Sales Supervisor and is responsible for inbound/outbound sales calls, web leads, completing the sales process and scheduling the install.

Essential Functions

• Create a positive customer experience with every contact.
• Responsible for hitting all goals and metrics each month.
• Process inbound web leads & sales calls from initial call/inquiry to schedule for install.
• Make outbound calls to follow up with prospects.
• Assist in determining serviceability as well as creation and management of site surveys.
• Work with the technical and discovery teams to ensure surveys are completed timely and accurately.
• Manage order flow and adhere to established processes.
• Maintain an array of product costs and fees (routers, towers, license fees, phone systems, etc).
• Establish multiple internal working relationships within various levels of the organization.
• Work as part of a cohesive inside sales team including the Inside Sales Supervisor, Sales Operations Manager, VP of Sales & Marketing, pre-and-post-sale technical teams, Business Development, and Elite Care Representatives.
• Perform other duties as assigned.

Skills

• Fluent in both English and Spanish.
• Self‑motivated with a competitive spirit.
• Ability to read, write, speak and understand English and Spanish.
• Excellent verbal and written communication skills.
• Displays professionalism with customers and team members.
• Extreme attention to detail.
• Computer savvy and quick to learn new technology and software.
• Ability to work efficiently in a fast‑paced, team environment with high volumes and short SLAs.
• Ability to build strong, working relationships with internal teams and departments.
• Results oriented with effective problem‑solving skills.
• Ability to understand complex issues and drive through resolution.
• Self‑directed and able to handle simultaneous tasks while working efficiently, effectively, and thinking independently.

Education and Experience

• High School Diploma required.
• 1 year previous inside sales experience or similar experience selling a product or service.
• Previous experience in a performance‑driven role where hitting metrics is a requirement.

Job Classification

Customer Care – Inside Sales Representative (Non‑Exempt)

Work Environment/Hazards

Working conditions primarily inside an office environment. The noise level is moderate. High level of interaction with external/internal clients.

Physical Demands

Stationary position for 8–10 hours a day, repeating motions that may include wrists, hands, fingers. Visual acuity, speech and hearing, hand and eye coordination and manual dexterity required. Requires communication via email and telephone.

Working Hours/Days

Full‑time, approximately 40 hours per week.

Travel Requirements

0% travel required.

Affirmative Action (AAP/EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Benefits

• Employer‑paid medical, dental, and vision.
• 401(k) with a match.
• Training provided.
• Career advancement opportunities.
• Paid time off and holidays.
• Voluntary life insurance.
• Referral bonus program.