Bilingual CSR: Orders & Support (Eng/Span)

Carlton-Farms; Minnesota; On-site; USD 36,000 - 48,000; Full time

Job summary

Carlton Farms in Carlton, Oregon, is seeking a Bilingual Customer Service Representative who handles phone and email orders, entering orders accurately and resolving questions about products, pricing and delivery. Fluency in English and Spanish is required to serve Carlton Farms' Spanish-speaking customer base and support growth.

The role blends order entry with problem follow-through and day-to-day relationship building.

Qualifications

• Fluent in English and Spanish, spoken and written.
• 1 year of customer service or order entry experience required.
• Food, agriculture or manufacturing industry experience preferred.
• Strong verbal and written communication in both languages.

Responsibilities

• Answer incoming customer calls and emails in English and Spanish.
• Take customer orders and enter them the same day they are received.
• Meet daily order deadlines.
• Help customers find solutions for delivery and products.
• Answer product, pricing, availability and delivery questions, and follow up as needed.
• Adhere to pricing provided by sales or general manager.

Skills

Bilingual English/Spanish

Customer service

Order entry

Attention to detail

Communication

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Google Suite

ERP system

Multi-line phone

Job description

Carlton Farms in Carlton, Oregon, is seeking a Bilingual Customer Service Representative who handles phone and email orders, entering orders accurately and resolving questions about products, pricing and delivery. Fluency in English and Spanish is required to serve Carlton Farms' Spanish-speaking customer base and support growth.

The role blends order entry with problem follow-through and day-to-day relationship building.