Bilingual Information Center Advisor (Spanish/English)

Virginia's Community College System; Richmond (VA); Presencial; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental insurance

Paid leave

Retirement plan

Parental leave

Descripción de la vacante

Northern Virginia Community College (NOVA) seeks a Call Center Representative to serve as a bilingual information center expert for students, parents, and staff. You will handle admissions, enrollment, and tuition inquiries via phone, email, and online chat, delivering excellent service in Spanish and English.

You will support both inbound and outbound programs, assist with financial aid questions, and help navigate college resources, with a schedule that may include evenings and weekends during

Formación

• Strong customer service orientation.
• Excellent oral and written communication.
• Ability to learn college programs and policies.
• Ability to multi-task and use multiple applications (email, chat).
• Fluency in English and Spanish.

Responsabilidades

• Provide bilingual Spanish/English informational advising via phone, email, and online chat.
• Explain admissions, registration, graduation steps and college programs.
• Assist with tuition payments and general financial aid information.
• Share campus updates and locate college departments and personnel.

Conocimientos

Customer service

Communication

Dependability

Multitasking

Spanish/English bilingual

Flexible schedule

Independent work

Stress management

Technical aptitude

Adaptability

Diversity awareness

Office software

Herramientas

MS Office (Word/Outlook/Excel)

Descripción del empleo

Northern Virginia Community College (NOVA) seeks a Call Center Representative to serve as a bilingual information center expert for students, parents, and staff. You will handle admissions, enrollment, and tuition inquiries via phone, email, and online chat, delivering excellent service in Spanish and English.

You will support both inbound and outbound programs, assist with financial aid questions, and help navigate college resources, with a schedule that may include evenings and weekends during