Bilingual Inbound/Outbound Telephone Associate

Icon Health; United States; Remote; USD 23.000 - 32.000; Teilzeit

Benefits dieser Stelle

Benefits package

Fully remote position

Zusammenfassung

Icon Health is seeking a flexible, remote healthcare administrative specialist in the United States. The role supports patient intake, scheduling, eligibility verification, and record processing, collaborating with clinicians and staff to ensure smooth operations. Bilingual Spanish required; experience with EHR and remote communication tools is preferred.

The position offers either part-time or full-time hours with a competitive hourly wage and benefits for full-time staff. U.S.

Qualifikationen

• Bilingual Spanish and strong communication skills.
• HS Diploma or equivalent required.
• Healthcare experience is a plus.
• Excellent verbal and written communication with empathy.
• Familiarity with phone systems, EHR, and remote work tools.

Aufgaben

• Answering, screening, and directing calls; taking messages and voicemails.
• Book, cancel, and reschedule patient appointments.
• Update demographics and insurance data; verify eligibility; register new patients.
• Process referrals, scan medical records, and perform data entry.
• Serve as liaison between patients, staff, and other departments.
• Other duties as assigned.

Kenntnisse

Bilingual Spanish

HS Diploma

Healthcare experience

Verbal & written skills

Tech proficiency

Remote work experience

Ausbildung

HS Diploma

Jobbeschreibung

Job Description

Icon Health is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance outcomes and experience for individuals. The company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, Icon Health delivers multidisciplinary, evidence-based care.

At Icon Health, we foster a culture that embraces bold thinking, rapid iteration, and practical problem-solving. We seek team members who relish challenging the status quo and thrive in vertically integrated roles - where ideas can swiftly move from concept to execution without layers of red tape. Above all, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create innovative solutions that improve the lives of our patients and our clinical partners.

Responsibilities

• Answering, screening, and directing incoming calls, taking messages, and handling voicemail inquiries.
• Booking, canceling, and rescheduling patient appointments
• Collecting and updating demographic and insurance information, verifying patient eligibility, and registering new patients.
• Processing referrals, preparing and scanning medical records, and performing data entry.
• Acting as a liaison between patients, medical staff, and other departments.
• Other Duties as assigned

Competencies

• Bilingual - Spanish Required
• HS Diploma or Equivalent
• Healthcare Experience a Plus!
• Excellent verbal and written skills, with a focus on empathy, professional phone etiquette, and clear diction.
• Comfort with technology including phone systems, email, documentation management systems, EHR systems
• Professional Remote experience

Job Type: Part-Time OR Full-time

• Pay is $20/Hr
• Flexible Hours Available! Mid Days work great!
• Benefits Package Available for Full Time Employees
  Icon Health is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive team.

We welcome candidates from diverse backgrounds; however, this position requires U.S. work authorization and we are not able to provide visa sponsorship at this time.

This is a fully remote position.