Bilingual HyperCare Consultant (French & English)

CrucialLogics; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

CrucialLogics is a remote IT services company delivering bilingual French and English support. You will work on deployments and migrations related to the Microsoft stack as part of a global, remote team, supporting both Windows and Mac environments.

This role centers on first contact support, end-to-end Office 365 administration, including Exchange Online, SharePoint Online, Teams and OneDrive, plus migrations, security reviews, and client trainings to keep everyone up to date with best

Qualifications

• Fluent in French and English with strong communication skills.
• 2–3 years of experience in a support analyst or end-user support role.
• Experience with Windows 10/11, Mac OS, Microsoft 365, Azure and Intune administration.
• Knowledge of Entra ID, Windows Server 2012/2016/2019 and Fortigate technologies.

Responsibilities

• Be the first point of contact for users with varying technical skill levels.
• Provide end to end managed support for Office 365 applications including Exchange Online, SharePoint Online, Teams and OneDrive.
• Troubleshoot complex Office 365 issues and collaborate with other IT teams.
• Assist clients with Office 365 migrations, integrations and customizations.
• Administer and upkeep a Microsoft 365 environment and conduct regular reviews for security and best practices.
• Deliver trainings and workshops to client staff and stay current with updates and best practices.

Skills

Bilingual (FR/EN)

Strong communication

Tools

Microsoft 365

Azure

Intune

Entra ID

Windows Server

Job description

About the role

CrucialLogics is a remote IT services company and this role owns bilingual support for French and English users. You will work on deployments and migrations related to the Microsoft stack as part of a global, remote team, supporting both Windows and Mac environments.

What you'll do

• Be the first point of contact for users with varying technical skill levels
• Provide end to end managed support for Office 365 applications including Exchange Online, SharePoint Online, Teams and OneDrive
• Troubleshoot complex Office 365 issues and collaborate with other IT teams
• Assist clients with Office 365 migrations, integrations and customizations
• Administer and upkeep a Microsoft 365 environment and conduct regular reviews for security and best practices
• Deliver trainings and workshops to client staff and stay current with updates and best practices

What they're looking for

• Fluent in French and English with strong communication skills
• 2 to 3 years of experience in a support analyst or end user support role
• Experience with Windows 10/11, Mac OS, Microsoft 365, Azure and Intune administration
• Knowledge of Entra ID, Windows Server 2012/2016/2019 and Fortigate technologies
• Ability to document problems and resolutions and work with users remotely or in person

For applicants in Nigeria

• The listing states Worldwide eligibility, so Nigeria is allowed to apply
• Comfort with Eastern Time EST/ET business hours is required; confirm if this aligns with your local time
• The listing does not specify pay currency or range; confirm during interview
• There is no mention of visa or work authorization specifics; confirm during interview