Bilingual (FRENCH) Call Centre Agent

Altis; USA; Remote; USD 21.000 - 27.000; Teilzeit

Zusammenfassung

Altis seeks a bilingual English/French Technical Support Specialist for a 6-month remote contract in Canada. You will troubleshoot technical issues, assist users navigating digital systems, and support CRM and registration processes, with roughly 75% focus on technical problem solving.

This fully remote role offers structured training and potential to extend or convert to permanent. The ideal candidate is curious, technically comfortable, and motivated to investigate problems rather than simply

Qualifikationen

• 35 years of call centre or customer support experience, ideally in a technical or troubleshooting-focused environment.
• Bilingual English and French communication, both written and spoken.
• Strong technical skills and confidence troubleshooting basic computer, browser, and system issues.
• Excellent communication skills, with the ability to explain technical information clearly.
• A proactive, motivated mindset with strong initiative and follow-through.

Aufgaben

• Troubleshoot common technical issues, including browser, cache, and access-related concerns.
• Support customers and internal users with CRM functionality, registration processes, and program-related systems.
• Respond to incoming calls and inquiries in both English and French, identifying issues and providing clear, practical solutions.
• Investigate problems, ask the right questions, and determine when further escalation is required.
• Collaborate with team members to resolve more complex technical or customer service issues.
• Maintain a positive, solutions-focused approach while supporting users with varying levels of technical comfort.

Kenntnisse

Bilingual English and French

Strong technical troubleshooting

Excellent communication

Proactive mindset

CRM familiarity

Tools

CRM systems (Microsoft Dynamics 365)

Jobbeschreibung

Location: Canada, Fully Remote
Language: Bilingual English and French, both written and spoken
Duration: 6-month contract with potential for extension
Background Check Requirement: Background check required

About the Opportunity

Join a people-focused organization where youll support customers and internal teams by solving technical issues, answering questions, and helping users navigate digital systems. This is not a traditional call centre role. While youll handle customer interactions, approximately 75% of the position focuses on troubleshooting and resolving technical issues.

Youll work as part of a collaborative team supporting users through CRM and program registration processes, with plenty of opportunities to learn and take initiative. The ideal candidate is curious, technically comfortable, and motivated to investigate problems rather than simply redirecting customers.

Whats In It for You

Enjoy the flexibility of a fully remote role, a consistent schedule provided well in advance, and the opportunity to grow into a permanent position. Youll receive structured training and hands-on coaching, with the chance to build your technical support and customer service skills.

Your Responsibilities

• Youll troubleshoot common technical issues, including browser, cache, cookie, and access-related concerns.
• Youll support customers and internal users with CRM functionality, registration processes, and program-related systems.
• Youll respond to incoming calls and inquiries in both English and French, identifying issues and providing clear, practical solutions.
• Youll investigate problems, ask the right questions, and determine when further escalation is required.
• Youll collaborate with team members to resolve more complex technical or customer service issues.
• Youll maintain a positive, solutions-focused approach while supporting users with varying levels of technical comfort.

Skills and Qualifications

• 35 years of call centre or customer support experience, ideally in a technical or troubleshooting-focused environment
• Bilingual English and French communication skills, both written and spoken
• Strong technical skills and confidence troubleshooting basic computer, browser, and system issues
• Excellent communication skills, with the ability to explain technical information clearly
• A proactive, motivated mindset with strong initiative and follow-through
• Strong email communication skills and a genuine interest in troubleshooting
• Experience with CRM systems is an asset, with Microsoft Dynamics 365 considered a plus

Note from the Hiring Manager

Were looking for someone who is motivated to learn, takes initiative, and genuinely enjoys troubleshooting. The right person will be dependable, curious, and willing to dig into an issue until they find a solution.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.