Technician II (Remote)

Intelligent Technical Solutions; United States; Remote; USD 8,000 - 11,000; Full time

Job summary

Intelligent Technical Solutions is seeking a remote IT Support Technician to own reactive and proactive IT support tasks across Windows, macOS, networking, and user access. The role focuses on maintaining system stability and resolving issues efficiently for clients.

Applicants should have 1–2+ years in helpdesk or MSP environments with Windows/macOS troubleshooting, networking basics, Active Directory, and Microsoft 365.

Qualifications

• 1–2+ years in helpdesk or MSP environments.
• Strong Windows and macOS troubleshooting.
• Working knowledge of networking fundamentals, Active Directory, and Microsoft 365.
• Ability to work full-time 40 hours per week and pass assessments.
• Strong English communication and a suitable home office setup.

Responsibilities

• Perform patch management, system updates, and vulnerability remediation.
• Review monitoring alerts and conduct routine system performance checks.
• Respond to urgent tickets and diagnose issues via phone and remote tools.
• Provide 24/7 coverage across varying shifts as needed.
• Troubleshoot complex workstation OS issues and printer or network device problems.
• Coordinate with vendors and manage escalation when required.

Skills

Windows

macOS

Networking

Active Directory

Microsoft 365

Remote support

Issue resolution

Job description

About the role

Intelligent Technical Solutions provides IT managed services and support for clients. This role owns reactive and proactive technical support tasks across Windows, macOS, networking, and user access, with a focus on maintaining system stability and resolving issues efficiently.

What you'll do

• Perform patch management, system updates, and vulnerability remediation
• Review monitoring alerts and conduct routine system performance checks
• Respond to urgent tickets and diagnose issues via phone and remote tools
• Provide 24/7 coverage across varying shifts as needed
• Troubleshoot complex workstation OS issues and printer or network device problems
• Coordinate with vendors and manage escalation when required

What they're looking for

• 1-2+ years in helpdesk or MSP environments with strong Windows and macOS troubleshooting
• Working knowledge of networking fundamentals, Active Directory, and Microsoft 365
• Experience in end-to-end issue resolution and remote support
• Ability to work full-time 40 hours a week and pass assessments
• Strong English communication skills and a suitable home office setup

For applicants in Nigeria

• Location is listed as International; the listing does not specify Nigeria-specific hiring restrictions
• Compensation starts at $7.03 per hour and may vary by experience and location
• The listing does not state a required timezone for Nigeria specifically; confirm during interview