Bilingual Human Services Assistant — Community Navigator

Baltimore County; Towson (MD); On-site; USD 40,000 - 48,000; Full time

Job summary

Baltimore County is seeking a Bilingual Human Services Assistant (Non-Merit) in the Bureau of Community Health Services, Cancer Program, Department of Health and Human Services in Towson, MD. Under close supervision, the incumbent determines eligibility for programs, assists with case management and client navigation, and supports outreach and documentation.

Qualifications include an associate degree in social/behavioral science, fluent Spanish, and strong record-keeping and communication

Qualifications

• Graduation from an accredited college or university with an associate of arts degree in a social or behavioral science.
• Experience in individual, group, or family counseling or intake and referral work may substitute education.
• Ability to speak Spanish fluently.

Responsibilities

• Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging; assists with case management and client navigation and linkage to care.
• Provides interpretation services to clients in person or on the phone.
• Interviews clients and reviews applications to determine eligibility for financial aid or health-related services.
• Explains program policies and assists clients in obtaining required documentation.
• Maintains detailed case records and assembles periodic reports.

Skills

Bilingual Spanish

Interviewing techniques

Client navigation

Customer service

Written communication

Data entry / records

Communication (oral & written)

Record keeping

Teamwork

Diversity & inclusion

Education

Associate of Arts degree in social/behavioral science

Tools

Microsoft Office

Job description

Baltimore County is seeking a Bilingual Human Services Assistant (Non-Merit) in the Bureau of Community Health Services, Cancer Program, Department of Health and Human Services in Towson, MD. Under close supervision, the incumbent determines eligibility for programs, assists with case management and client navigation, and supports outreach and documentation.

Qualifications include an associate degree in social/behavioral science, fluent Spanish, and strong record-keeping and communication