Bilingual Human Services Assistant - Interpretation

Commonwealth of Massachusetts; Quincy (MA); On-site; USD 60,000 - 81,000; Full time

Job summary

The Department of Transitional Assistance in Quincy, MA seeks a Human Service Assistant to provide interpretation and translation services and to assist clients with eligibility processes. The role requires strong communication, multicultural skills, and the ability to manage multiple tasks in a busy office environment.

Selected candidate will work with Social Workers and use self-service tools while staying up-to-date on program policies and procedures.

Qualifications

• Excellent written and oral communication skills.
• Excellent listening skills and ability to ask clarifying questions.
• Ability to work with diverse populations in multiple roles.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to understand and apply policies and regulations.

Responsibilities

• Provide interpretation and translation services to assist clients.
• Convey information and explain actions to clients with varying needs and languages.
• Assist applicants in completing verifications for eligibility.
• Support customer service by responding to inquiries and explaining procedures.
• Stay current with self-service options and department systems.
• Provide administrative support within the local office.

Skills

Written communication

Oral communication

Bilingual translation

Interpersonal skills

Job description

The Department of Transitional Assistance in Quincy, MA seeks a Human Service Assistant to provide interpretation and translation services and to assist clients with eligibility processes. The role requires strong communication, multicultural skills, and the ability to manage multiple tasks in a busy office environment.

Selected candidate will work with Social Workers and use self-service tools while staying up-to-date on program policies and procedures.