Bilingual Human Service Assistant - Haitian Creole

Commonwealth of Massachusetts; Fall River (MA); On-site; USD 60,000 - 81,000; Full time

Job summary

Department of Transitional Assistance seeks a Human Service Assistant in Fall River to provide interpretation and translation services, assist clients with eligibility processes, and support frontline operations. The role emphasizes clear communication across languages, assisting with verifications, and delivering responsive customer service in a fast-paced setting.

Applicants should demonstrate strong interpersonal skills and the ability to manage multiple tasks while adhering to department

Qualifications

• Excellent written and oral communication skills.
• Excellent listening skills, including the ability to ask questions to enhance communication and understanding.
• Strong interpersonal skills that demonstrate the ability to work with diverse populations.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability to manage high-stress situations in a professional manner.
• Ability to understand and apply policies and regulations.
• Ability to be flexible in order to respond to changing requirements and priorities.
• Ability to read, write, and converse with clients, colleagues, and external contacts in English and a second language.

Responsibilities

• Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
• Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
• Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
• Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures.
• Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
• Promote customer service delivery through document processing and management.
• Exchange information with internal and external contacts per existing department policies.
• Provide administrative support within the local office as assigned by the supervisor.

Skills

Written & oral communication

Listening skills

Interpersonal skills

Multitasking

Policy comprehension

Bilingual ability

Time management

Job description

Department of Transitional Assistance seeks a Human Service Assistant in Fall River to provide interpretation and translation services, assist clients with eligibility processes, and support frontline operations. The role emphasizes clear communication across languages, assisting with verifications, and delivering responsive customer service in a fast-paced setting.

Applicants should demonstrate strong interpersonal skills and the ability to manage multiple tasks while adhering to department