Bilingual Home Care Intake and Scheduling Coordinator (Spanish)

Advantage Surgical and Wound Care; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading company in home care is seeking a Home Care Intake Specialist to ensure a smooth patient experience. This role involves gathering patient information, verifying insurance, and collaborating with clinical staff. Ideal candidates will possess strong communication skills and attention to detail.

Qualifications

• Medical office or healthcare customer service experience preferred.
• Familiarity with EMR systems (DocNow) a plus.
• Knowledge of medical terminology and insurance processes is a plus.

Responsibilities

• Contact patients via telephone in a professional and courteous manner.
• Collect and verify patient demographics and insurance information.
• Document patient interactions and maintain confidentiality.

Skills

Communication

Attention to Detail

Organizational Skills

Multitasking

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Job Details

Salary Range: $18.00 - $19.50

Description

Location: Remote
Employment Type: Part Time – Full Time
Department: Home Care

Job Summary:

The Home Care Intake Specialist is the first point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This position is responsible for gathering patient information, verifying insurance and patient demographics, and preparing the necessary documentation for clinical staff. The ideal candidate is detail-oriented, organized, and has strong interpersonal and communication skills.

Key Responsibilities:

• Contact patients via telephone in a professional and courteous manner
• Collect and verify patient demographics and insurance information
• Obtain necessary authorizations, referrals, and consents
• Accurately enter patient information into the electronic medical record (EMR) system
• Documenting patient interactions and communication
• Manage appointment scheduling/provider routes
• Answer incoming calls, respond to inquiries, and redirect calls appropriately
• Maintain confidentiality of patient records in compliance with HIPAA
• Collaborate with clinical staff to ensure smooth patient flow and accurate handoffs
• Perform administrative duties as needed (scanning, faxing, filing, etc.)
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required
• Medical office or healthcare customer service experience preferred
• Familiarity with EMR systems (DocNow) a plus
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Knowledge of medical terminology and insurance processes is a plus
• Bilingual (Spanish)

Physical Requirements:

• Ability to sit or stand for extended periods
• Frequent use of computer and office equipment

Qualifications