Bilingual Help Desk Specialist - Remote Support

Little Caesars Pizza; Detroit (MI); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading pizza franchise is seeking a Bi Lingual Help Desk Representative to support technical inquiries related to their POS product and delivery service. The role involves troubleshooting, problem-solving, and providing excellent customer service to users of corporate and franchisee stores. Candidates should possess a high school education and at least two years of experience in a customer-service role. This position allows remote work and requires strong communication and organizational skills.

Qualifications

• Minimum of two years of experience in customer-service call center or technical help-desk.
• Ability to handle difficult customers with excellent phone etiquette.
• Team-player with organizational skills to manage multiple priorities.

Responsibilities

• Provide client support and technical assistance for incoming queries.
• Analyze issues and walk customers through problem-solving processes.
• Log all issues in the Service Now call-tracking system.

Skills

Customer-focused orientation

Active listening

Collaborative communication

Problem-solving skills

Education

High school education or equivalent

Tools

Call-center software

Service Now call-tracking system

Job description

A leading pizza franchise is seeking a Bi Lingual Help Desk Representative to support technical inquiries related to their POS product and delivery service. The role involves troubleshooting, problem-solving, and providing excellent customer service to users of corporate and franchisee stores. Candidates should possess a high school education and at least two years of experience in a customer-service role. This position allows remote work and requires strong communication and organizational skills.