Bilingual Healthcare Support Specialist (Hybrid)

Gainwell Technologies LLC

Tallahassee (FL)

Hybrid

USD 29,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

401(k) match

Health benefits

Education assistance

Flexible vacation policy

Development programs

Job summary

Gainwell Technologies LLC in Tallahassee, FL is seeking a bilingual Healthcare Customer Service Representative (Hybrid) to join our team. You will answer basic client questions, update account history, and ensure inquiries are resolved, while meeting SLAs and contributing to a positive patient experience.

The role emphasizes teamwork, flexible work arrangements, and opportunities for professional growth within a company's healthcare solutions framework, with comprehensive benefits and

Qualifications

2+ years of customer service experience in any industry.
Knowledge of basic help desk software and Microsoft Office applications.
Strong problem-solving skills to resolve inquiries.
Excellent written and oral communication skills.
Ability to work well in a team and coordinate with stakeholders.

Responsibilities

Answer basic client questions and escalate complex cases as needed.
Update account history and follow up to confirm resolution.
Meet client SLAs and production targets.
Collaborate with teammates, management, and clients to resolve inquiries.
Suggest procedural improvements to optimize workflows.

Skills

Customer service experience

Help desk software

Problem solving

Written and oral communication

Team collaboration

Job description

The role emphasizes teamwork, flexible work arrangements, and opportunities for professional growth within a company's healthcare solutions framework, with comprehensive benefits and

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