Bilingual Insurance Support Specialist – Hybrid

Gainwell Technologies; Tallahassee (FL); Hybrid; USD 37,440 - 41,600; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Bilingual Customer Service Representative in Tallahassee, FL. You will be responsible for assisting customers with insurance and healthcare inquiries, resolving issues with providers, and processing calls to meet service levels. The ideal candidate will have bilingual proficiency in English and Spanish, along with at least two years of customer service experience. This is a full-time position offering a hybrid work environment, starting pay range between $37,440 - $41,600 per year, and a comprehensive benefits package.

Qualifications

• Bilingual proficiency in English and Spanish required.
• 2+ years of customer service experience.
• Knowledge of help desk software and Microsoft Office applications.
• Strong problem-solving skills for effective resolutions.
• Excellent customer service skills with professional communication.

Responsibilities

• Answer customer inquiries and forward to appropriate personnel.
• Implement insurance and healthcare policies per laws.
• Resolve provider issues and support healthcare groups.
• Ensure service levels are met through documented calls.
• Recommend modifications for efficient transaction processing.

Skills

Bilingual proficiency in English and Spanish

Customer service experience

Problem-solving skills

Communication skills

Tools

Basic help desk software

Microsoft Office applications

Job description

Gainwell Technologies is seeking a Bilingual Customer Service Representative in Tallahassee, FL. You will be responsible for assisting customers with insurance and healthcare inquiries, resolving issues with providers, and processing calls to meet service levels. The ideal candidate will have bilingual proficiency in English and Spanish, along with at least two years of customer service experience. This is a full-time position offering a hybrid work environment, starting pay range between $37,440 - $41,600 per year, and a comprehensive benefits package.