Bilingual Healthcare Support Specialist

AppleOne Employment Services; San Juan (PR); On-site; USD 23,000 - 31,000; Full time

Job summary

AppleOne Employment Services in San Juan, PR is seeking a bilingual Customer Service professional for a temp-to-hire opportunity in healthcare services. You will assist providers by phone, live chat, and computer systems with benefits, eligibility, billing, claims, and authorizations.

This role offers a structured, team-oriented environment with clear processes, opportunities to grow, and the chance to develop healthcare customer service experience in a fast-paced setting.

Qualifications

• 1+ years of office or customer service experience.
• Proficient with phones and computers.
• Bilingual Spanish and English required.

Responsibilities

• Answer calls from healthcare providers and determine needed assistance.
• Support via live chat for eligibility, claims, benefits.
• Navigate multiple systems to verify information and respond.
• Resolve provider questions in the first interaction when possible.
• Document issues to support reporting and follow-up.

Skills

Spanish-English

Customer Service

Phone & PC

Tools

Microsoft Windows

Job description

AppleOne Employment Services in San Juan, PR is seeking a bilingual Customer Service professional for a temp-to-hire opportunity in healthcare services. You will assist providers by phone, live chat, and computer systems with benefits, eligibility, billing, claims, and authorizations.

This role offers a structured, team-oriented environment with clear processes, opportunities to grow, and the chance to develop healthcare customer service experience in a fast-paced setting.