Bilingual Healthcare Eligibility Advocate

Savista, LLC; Aurora (IL); On-site; USD 26,000 - 33,000; Full time

Job summary

Savista, LLC seeks an Eligibility Specialist I in Illinois to advocate for patients, guiding uninsured and underinsured individuals through government and charity programs and ensuring HIPAA-compliant documentation. The role is full-time and onsite at Mercy Medical Center in Aurora, with coverage at Joliet and Elgin as needed.

The position requires English and Spanish proficiency, strong empathy, attention to detail, and the ability to manage a high caseload in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Proficiency in English and Spanish required.
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to provide support at nearby hospital locations within assigned market area for vacancy coverage.
• Strong organizational skills with ability to handle multiple priorities and maintain accuracy.

Responsibilities

• Meet with patients in-person to assess eligibility for financial assistance and guide through programs.
• Facilitate the application process for Medicaid, Medicare, Disability, and hospital charity care with timely and accurate documentation.
• Act as liaison between patients, hospital staff, and government agencies to determine eligibility and resolve coverage issues.
• Maintain high caseload with prioritized tasks and follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details empathetically.
• Maintain accurate, confidential records in compliance with HIPAA and organizational policies.
• Use multiple systems and databases to gather, track, and report patient data.
• Assist with vacancy coverage as needed.
• Complete special projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Attention to detail

Education

High School Diploma or GED

Job description

Savista, LLC seeks an Eligibility Specialist I in Illinois to advocate for patients, guiding uninsured and underinsured individuals through government and charity programs and ensuring HIPAA-compliant documentation. The role is full-time and onsite at Mercy Medical Center in Aurora, with coverage at Joliet and Elgin as needed.

The position requires English and Spanish proficiency, strong empathy, attention to detail, and the ability to manage a high caseload in a fast-paced healthcare setting.