Bilingual Healthcare Customer Service Representative - 2nd Shift

State Collection Service, Inc.; El Paso (TX); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA / Flexible spending accounts

Paid time off starting at 90 days

Profit sharing

7 paid holidays

Wellness programs

Gym reimbursement

Equipment and tech support

Job summary

State Collection Service, Inc. is seeking remote bilingual Healthcare Customer Service Representatives to handle inbound and outbound calls about insurance, payments, and financial assistance in a fast-paced, team environment.

Responsibilities include resolving billing issues, processing payments, explaining information clearly, and complying with FDCPA, FCRA, HIPAA. Shifts include evenings and Saturdays; base wages start at $16/hr for non-bilingual and $18/hr for bilingual plus up to $1–$2 per

Qualifications

• 1+ years’ experience in a Call Center or Customer Service function with public contact.
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred.
• Ability to work in a fast-paced, deadline-oriented environment.
• Strong organizational skills.
• Ability to multitask concurrently.
• Flexibility in scheduling, including evenings and Saturdays.
• Bilingual candidates will provide additional support for bilingual calls.

Responsibilities

• Makes and answers calls in the name of the client to resolve billing and payment issues using established work queues and call pools.
• Responds to information requests from patient/account holders in a professional, thorough, explainable manner.
• Acts to gain payment or payment arrangements on behalf of the client as appropriate.
• Follows client-specific protocols and policies in duties.
• Investigates and responds to client inquiries as needed.
• Enters and monitors payment arrangements.
• Adheres to FDCPA, FCRA, HIPAA and other applicable laws.

Skills

Customer service

Medical terminology

Billing knowledge

Healthcare administration

Organizational skills

Bilingual

Job description

DescriptionThe

GREAT STATE TEAM

is seeking

Remote Bilingual Healthcare Customer Service Representatives

to join our fast-growing teams! As a Healthcare Customer Service Representative , you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.**Veterans and Military Spouses Encouraged to Apply**

Duties include but are not limited to: Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessaryResponds to requests for information by patient/account holders in a professional, thorough, explainable mannerActs to gain payment or arrangement of payment on behalf of the client as appropriateFollows client‑specific protocols and policies when carrying out dutiesInvestigates and responds to client enquiries as neededEnters and monitors payment arrangementsAdhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience:1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily dutiesKnowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferredAbility to work successfully in a fast-paced, deadline-oriented environmentStrong organization skills. The ability to work on multiple tasks simultaneouslyDemonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requiresAbility to work successfully and cooperatively within a team-based environmentBilingual candidates will provide additional support for bilingual calls

Internet Requirements:

The minimum internet speed requirements for remote work are as follows:Broadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)Minimum Speed Results: 40 mbps download, 5 mbps upload

Camera Requirements:Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Available Shifts & Differentials:

In addition to the base wage and differenatial pay you will have

opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!Monday - Friday 10:00am - 7:00pm CST along with one Saturday every 4 weeks 11:00am - 3:00pm CST.Bilingual: $18.00/hr + $1.00/hr shift differential = $19.00/hrNon Bilingual: $16.00/hr + $1.00/hr shift differential = $17.00/hrMonday - Thursday from 1:00pm - 10:00pm CST, Fridays from 10:00am - 7:00pm CST, along with every other Saturday from 11:00am - 3:00pm CST.Bilingual: $18.00/hr + $2.00/hr shift differential = $20.00/hrNon Bilingual: $16.00/hr + 2.00/hr shift differential = $18.00/hr

We Offer a Comprehensive Benefits Package:

Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accountsPaid time off starting at 90 days and annual profit sharing7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor DayFamily Friendly EventsWellness Programs/Gym ReimbursementAll necessary equipment and technical support provided* Benefits eligibility is dependent upon FTE Status and Position*All offers of employment are contingent upon successful completion of all post offer processing.

State Collection Service is an

All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at .

Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM