Health Care Customer Service Representative - 2nd Shift

State Collection Service Inc; Miami (FL); Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with employer match

HSA/FSA

Job summary

State Collection Service Inc. is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams. You will handle inbound and outbound calls addressing insurance questions, financial assistance, and processing payments in a high-tech environment.

The role emphasizes compliance with FDCPA, FCRA, HIPAA and client protocols within a team setting. Typical shifts include evenings and Saturdays, with bilingual candidates earning higher hourly wages.

Qualifications

• 1+ years’ experience in a Call Center or Customer Service role handling public inquiries.
• Knowledge of medical terminology, patient billing, healthcare insurance or administration preferred.
• Ability to work in a fast-paced, deadline-oriented environment.
• Strong organizational skills and ability to multitask.
• Willingness to work evenings and Saturdays as required.
• Bilingual candidates provide additional support for bilingual calls.

Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues.
• Respond to patient inquiries professionally and explain solutions clearly.
• Pursue payments or arrange payment plans on behalf of clients.
• Follow client-specific protocols and policies.
• Enter and monitor payment arrangements and monitor queues.
• Ensure compliance with FDCPA, FCRA, HIPAA and other laws.

Skills

Call Center

Medical terminology

Healthcare insurance

Team collaboration

Scheduling flexibility

Bilingual

Job description

Description

The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

Veterans and Military Spouses Encouraged to Apply

Duties include but are not limited to

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as neededEnters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience

• 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment
• Bilingual candidates will provide additional support for bilingual calls

Internet Requirements

The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Minimum Speed Results: 40 mbps download, 5 mbps upload

Camera Requirements

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Available Shifts & Differentials

In addition to the base wage and differenatial pay you will have the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

Monday - Friday 11:00am - 8:00pm CST along with every other Saturday from 10:00am - 2:00pm CST.

• Bilingual: $18.00/hr + $1.00/hr shift differential = $19.00/hr
• Non Bilingual: $16.00/hr + $1.00/hr shift differential = $17.00/hr

We Offer a Comprehensive Benefits Package

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
• Paid time off starting at 90 days and annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position

*All offers of employment are contingent upon successful completion of all post offer processing.

State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.

Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM