Bilingual Healthcare Administrative Associate — Patient Experience

hhccareers; Hartford (CT); On-site; USD 28,000 - 33,000; Full time

Job summary

Hartford HealthCare in Hartford, CT is seeking a front-line customer service professional to deliver exceptional patient experiences. This role requires a patient-service oriented approach, professional image, and the ability to use a patient information database efficiently.

The ideal candidate has 1-2 years in healthcare customer service, strong MS Office skills, and bilingual English/Spanish. You must be able to work varied shifts, including adverse weather, and handle high-volume workloads.

Qualifications

• High school diploma required; associates degree preferred.
• 1-2 years in healthcare customer service.
• 1-2 years administrative support and database management experience.
• Strong computer skills with MS Office suite.
• Bi-lingual (English/Spanish) required.

Responsibilities

• Access and query patient information using the patient information database.
• Provide information to the public per procedures and confidentiality standards.
• Respond to customer needs, resolve conflicts, and educate customers on procedures.
• Support interdepartmental collaboration and resource optimization.

Skills

Customer service

Bilingual EN/ES

Communication skills

Interpersonal skills

Time management

Attention to detail

Education

High school diploma

Associate degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Job description

Hartford HealthCare in Hartford, CT is seeking a front-line customer service professional to deliver exceptional patient experiences. This role requires a patient-service oriented approach, professional image, and the ability to use a patient information database efficiently.

The ideal candidate has 1-2 years in healthcare customer service, strong MS Office skills, and bilingual English/Spanish. You must be able to work varied shifts, including adverse weather, and handle high-volume workloads.