Bilingual Guest Services & Reservations Lead

Better Talent by Laveer & Co.; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Dental insurance

Retirement benefits

Job summary

A hospitality firm in Houston, TX, is seeking a Guest Services Coordinator to manage reservations and ensure outstanding guest experiences. You will oversee a team, maintain service quality standards, and support guests directly on-site. Bilingual candidates with strong problem-solving skills are preferred. The role offers an annual salary between $50,000 and $60,000 along with paid time off and health benefits.

Qualifications

• Valid driver's license and reliable vehicle; mileage reimbursed per company policy.
• Pre-employment background check and MVR (motor vehicle record).

Responsibilities

• Supervise the Guest Services team and manage daily reservations.
• Monitor SLAs across chat/SMS/email/phone and train team members.
• Coordinate with building teams for guest issue resolutions.

Skills

Bilingual (conversational Spanish)

Ability to lift/move ~30–40 lbs

Problem-solving

Job description

A hospitality firm in Houston, TX, is seeking a Guest Services Coordinator to manage reservations and ensure outstanding guest experiences. You will oversee a team, maintain service quality standards, and support guests directly on-site. Bilingual candidates with strong problem-solving skills are preferred. The role offers an annual salary between $50,000 and $60,000 along with paid time off and health benefits.