Bilingual General Manager - Retail Finance Leader

Community Choice Financial Family of Brands; Fort Worth (TX); On-site; USD 46,894,000 - 63,438,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training across 11 brands

Performance-based career advancement

Educational reimbursement

Medical insurance options

401(k) retirement plan with company h?

Job summary

Titlemax in Fort Worth, TX is seeking a General Manager (bilingual) to lead store operations, drive revenue, and uphold compliance with world-class customer service.

You will coach and develop the team, manage schedules, and coordinate local marketing while working a full-time, 40-hour week in a fast-paced retail/finance environment.

This role includes a comprehensive training program and growth opportunities across the Community Choice Financial Family of Brands.

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs.
• Handle complex customer situations that arise with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Supervisory leadership

Verbal and written communication

Bilingual English/Spanish

POS & Microsoft Office proficiency

Customer service excellence

Education

High school diploma or equivalent

Tools

Point of Sale system

Microsoft Office

Job description

Titlemax in Fort Worth, TX is seeking a General Manager (bilingual) to lead store operations, drive revenue, and uphold compliance with world-class customer service.

You will coach and develop the team, manage schedules, and coordinate local marketing while working a full-time, 40-hour week in a fast-paced retail/finance environment.

This role includes a comprehensive training program and growth opportunities across the Community Choice Financial Family of Brands.