Bilingual Full-Time Teller: Bay View Branch (Spanish Bilingual Required)

UW Credit Union; Milwaukee (WI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Bilingual premium $1.25/hour

Job summary

UW Credit Union in Milwaukee's Bay View branch is hiring a Bilingual (Spanish/English) Full-Time Teller who will greet members, perform transactions, and discuss UW products and services to help members reach their financial goals.

This role includes a $1.25/hour bilingual premium, a schedule of 40 hours per week with varied shifts, and a commitment to member-focused service in a welcoming community credit union.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Demonstrates ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team player that can confidently jump in where and when you are needed.
• Ability to work in an autonomous environment.
• Fluent in Spanish.

Responsibilities

• Be the face of UW Credit Union by providing front facing member service at the Bay View branch location.
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy.
• Maintain a high degree of knowledge in all UW Credit Union products and services.
• Ensure all members requests are processed accurately and efficiently.
• Adhere to UW Credit Union’s Cash Management policies and procedures.
• Research all teller transactions when potential errors are identified, and communicate with affected members.
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals.
• Consistently seek out opportunities to exceed member expectations.
• Help support and maintain member relations with Spanish speaking members.

Skills

Fluent in Spanish

Customer service

Team player

Education

High School Diploma or equivalent

Job description

UW Credit Union

Job Category

Banking & Investments

Overview

Description

Overview: UW Credit Union is hiring a group of Bilingual (Spanish/English) Full-Time Tellers to join our member-focused, hardworking Bay View team because of internal promotions and growth! Our Bilingual (Spanish/English) Tellers, receive an additional $1.25/hour premium.

Ven a trabajar a UW Credit Union es un lugar donde vas a crecer en tu carrera.

Why This Job Is Right for You

Are you looking for a new opportunity to be yourself, make a difference and build your career? Do you enjoy creating meaningful connections? Is top-notch customer service where you shine?

As a Full-Time Teller, you play a key role in forming solid and trusting relationships with members at your branch. Your job is to make a positive impact on members lives by accurately performing a variety of transactions to meet their needs. You also work to identify and discuss UW Credit Union products and services to members, that are in their best interest, to help them achieve their financial dreams.

UW Credit Union es un lugar donde somos inclusivos y queremos que vengas a trabajar con nosotros para seguir construyendo una organización más sólida.

If this sounds like a team and culture you want to join, we want to talk to you!

Why Work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5+ days of annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Free bus pass and bublr/ BCycle membership
• Employee Assistance Program
• And more!

Responsibilities

In this teller role you will...

• Be the face of UW Credit Union by providing front facing member service at the Bay View branch location
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
• Maintain a high degree of knowledge in all UW Credit Union products and services
• Ensure all members requests are processed accurately and efficiently
• Adhere to UW Credit Union’s Cash Management policies and procedures
• Research all teller transactions when potential errors are identified, and communicate with affected members
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
• Consistently seek out opportunities to exceed member expectations
• Help support and maintain member relations with Spanish speaking members

Qualifications

What you need to suceed:

• High School Diploma or equivalent
• 1 year of customer service experience
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment
• Fluent in Spanish

Important Information to Know

• Schedule: 40 hours a week with availablity Monday- Friday between 8:30am and 6:15 pm and 6 Saturdays per quarter between 8:30 am and 1:30 pm