Peak Time Teller: East Side (Spanish-Bilingual Required)

UW Credit Union; Madison (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid holidays

Paid time off

Caregiver Leave

New Child Leave

Job summary

UW Credit Union’s East Side branch in Madison, WI is hiring a Spanish-Bilingual Peak-Time Teller. As a part-time teller, you will serve members with enthusiasm, perform a variety of transactions, and help meet their financial needs.

The role emphasizes problem solving, learning quickly, and teamwork. Candidates should have a high school diploma, at least 1 year of customer service, and the ability to work with customers of all ages and backgrounds.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills; team player.

Responsibilities

• Be the face of UW Credit Union by providing front facing member service at the East Side branch location.
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy.
• Maintain a high degree of knowledge in all UW Credit Union products and services.
• Ensure all members requests are processed accurately and efficiently.
• Adhere to UW Credit Union’s Cash Management policies and procedures.
• Research teller transactions when potential errors are identified, and communicate with affected members.
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals.
• Consistently seek out opportunities to exceed member expectations.

Skills

Customer service

Spanish bilingual

Team player

Problem solving

Education

High School Diploma

Job description

Overview

Looking for a part-time job where you can come to work each day excited about what you do? UW Credit Union’s East Sidebranch is hiring a Spanish-BilingualPeak-Time Teller and we want YOU to apply!

As a Part-Time Teller, you will play a vital role at your branch, for both your teammates and UW Credit Union’s members. Your job is to make a positive impact on members lives by accurately and enthusiastically performing a variety of transactions to meet their needs. If you enjoy problem solving, are eager to learn, and love working with people, this is the job for you!

Responsibilities

• Be the face of UW Credit Union by providing front facing member service at the East Side branch location
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
• Maintain a high degree of knowledge in all UW Credit Union products and services
• Ensure all members requests are processed accurately and efficiently
• Adhere to UW Credit Union’s Cash Management policies and procedures
• Research all teller transactions when potential errors are identified, and communicate with affected members
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
• Consistently seek out opportunities to exceed member expectations

Qualifications

What You’ll Need to Succeed

• High School Diploma or equivalent
• 1 year of customer service experience
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment

Working at UW Credit Union

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions,a nationally recognized Top Workplace, and a multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplace to receive:

• Peak/Part time employees earn paid time-off (pro-rated based on hours worked)
• 2 weeks paid Caregiver Leave (pro-rated based on hours worked)
• 2.5 weeks paid New Child Leave (pro-rated based on hours worked)
• 16 hours paid volunteer time annually
• Paid holidays (if normal work schedule falls on a recognized holiday)
• Personal development and peer connections through Employee Community Groups
• 401k option with company match of up to 5%, plus approximately 4% discretionary match
• Annual variable bonus reward
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.