Bilingual Fuel Implementation Specialist (Punjabi/Hindi)

Love's Travel Stops & Country Stores Inc.; Oklahoma City (OK); On-site; USD 45,000 - 70,000; Full time

Job summary

Love's Travel Stops & Country Stores Inc. is seeking an Implementation Specialist to guide members through fuel applications and line of credit setup, ensuring accurate completion and activation. You will coordinate with Sales, activate card processes, and track progress in Salesforce.

The role emphasizes process discipline, timely follow-ups (3–5 days), and strong communication across teams to drive funded accounts and activation milestones.

Qualifications

• Must be fluent in Punjabi and/or Hindi.
• Strong communication and phone skills.
• Ability to manage multiple processes and follow structured workflows.
• Attention to detail with application and data entry accuracy.
• Experience with CRM systems (Salesforce preferred).
• Time management and follow-up discipline.
• Ability to work in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound calls from the queue and assist members in real time.
• Complete fuel and line of credit applications with members over the phone.
• Collect and verify Application IDs for all submitted applications.
• Create and manage Salesforce opportunities for Fuel Implementation and FC Credit.
• Communicate completed applications to Sales, including providing Application IDs.
• Get documents from companies in order to get them approved.
• Send approval notifications to Sales once applications are approved.
• Schedule follow-up implementation appointments (typically 3–5 days out).
• Conduct follow-up calls to ensure cards are funded and activated.
• Confirm activation status and communicate readiness to Sales.
• Maintain accurate tracking and documentation of all activities in Salesforce.

Skills

Punjabi language

Hindi language

Communication skills

Phone skills

Data entry accuracy

Time management

Workflow adherence

Tools

Salesforce CRM

Job description

Love's Travel Stops & Country Stores Inc. is seeking an Implementation Specialist to guide members through fuel applications and line of credit setup, ensuring accurate completion and activation. You will coordinate with Sales, activate card processes, and track progress in Salesforce.

The role emphasizes process discipline, timely follow-ups (3–5 days), and strong communication across teams to drive funded accounts and activation milestones.