Bilingual Front Office Lead — Patient Experience

Legacy Community Health; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision & Life Insurance

Flexible Spending Account

403(b) Retirement Plan

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for Legacy Pharmacies

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health in Houston is seeking a Bilingual Front Office Clerk Lead to be the heart of the clinic's first impression, greeting patients and directing calls. You will support intake, maintain accurate data, and contribute to a smooth patient flow throughout the day.

You will collaborate with a dedicated team to ensure exceptional patient care, while adhering to safety protocols and ongoing training. This role offers growth within a mission-driven community health organization.

Qualifications

• High school diploma required.
• Bilingual required.
• Pleasant, professional phone voice.
• Ability to multi-task and handle many incoming calls or patients.
• Efficient and accurate data-entry skills.

Responsibilities

• Answer incoming calls and route to the appropriate department.
• Conduct client intake and inform staff of arrival.
• Accurately enter patient information into databases.
• Adhere to appointment scheduling and cash handling procedures.
• Complete opening and closing procedures with precision.
• Participate in the Performance Improvement Program.
• Assist in training and developing staff to ensure team growth.
• Monitor patient flow and collaborate with management for staffing needs.
• Handle escalated customer service issues with empathy and professionalism.
• Contribute to special projects to improve clinic operations.
• Evaluate staff performance for continuous improvement.
• Facilitate communication between patients and healthcare providers.
• Review provider schedules for accuracy and resolve discrepancies.
• Manage office supply levels and maintain a respectful workplace.

Skills

Bilingual

Data entry

Customer service

Phone etiquette

Microsoft Office

Education

High school diploma

Tools

Multi-line phone system

Job description

Legacy Community Health in Houston is seeking a Bilingual Front Office Clerk Lead to be the heart of the clinic's first impression, greeting patients and directing calls. You will support intake, maintain accurate data, and contribute to a smooth patient flow throughout the day.

You will collaborate with a dedicated team to ensure exceptional patient care, while adhering to safety protocols and ongoing training. This role offers growth within a mission-driven community health organization.