Bilingual Front Office Clerk - Lead

Legacy Community Health; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision & Life Insurance

Flexible Spending Account

403(b) Retirement Plan

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for Legacy Pharmacies

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health in Houston is seeking a Bilingual Front Office Clerk Lead to be the heart of the clinic's first impression, greeting patients and directing calls. You will support intake, maintain accurate data, and contribute to a smooth patient flow throughout the day.

You will collaborate with a dedicated team to ensure exceptional patient care, while adhering to safety protocols and ongoing training. This role offers growth within a mission-driven community health organization.

Qualifications

• High school diploma required.
• Bilingual required.
• Pleasant, professional phone voice.
• Ability to multi-task and handle many incoming calls or patients.
• Efficient and accurate data-entry skills.

Responsibilities

• Answer incoming calls and route to the appropriate department.
• Conduct client intake and inform staff of arrival.
• Accurately enter patient information into databases.
• Adhere to appointment scheduling and cash handling procedures.
• Complete opening and closing procedures with precision.
• Participate in the Performance Improvement Program.
• Assist in training and developing staff to ensure team growth.
• Monitor patient flow and collaborate with management for staffing needs.
• Handle escalated customer service issues with empathy and professionalism.
• Contribute to special projects to improve clinic operations.
• Evaluate staff performance for continuous improvement.
• Facilitate communication between patients and healthcare providers.
• Review provider schedules for accuracy and resolve discrepancies.
• Manage office supply levels and maintain a respectful workplace.

Skills

Bilingual

Data entry

Customer service

Phone etiquette

Microsoft Office

Education

High school diploma

Tools

Multi-line phone system

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Fifth Lyons -3811 Lyons Ave, Houston, TX 77020

Bilingual Front Office Clerk - Lead (Job Overview)

Schedule: 8AM-5PM

Welcome to Legacy Community Health, where you're not just joining a team- you're becoming part of a family committed to making a transformative impact in community healthcare. As the Bilingual Front Office Clerk Lead, you will be the heart and soul of our clinic's first impression, creating meaningful connections with every patient you meet.

• Role Highlights:Be the friendly face that greets our patients and sets the tone for their visit.
• Impactful Work:Directly influence the patient experience and contribute to the health of our community.
• Collaborative Environment:Work alongside a dedicated, passionate team focused on delivering exceptional patient care.
• Growth Opportunities:Benefit from mentorship and professional development programs that nurture your career journey.
• Mission-Driven:Play a vital role in our mission to provide accessible, quality healthcare for everyone.

Key Responsibilities

• Answer incoming calls and efficiently route them to the appropriate department.
• Conduct client intake and inform the relevant staff of the client's arrival promptly.
• Accurately enter patient information into our databases.
• Adhere to appointment scheduling and cash handling procedures.
• Complete opening and closing procedures with precision.
• Participate actively in the Performance Improvement Program.
• Assist in training and developing staff to ensure team growth.
• Monitor patient flow and collaborate with management for staffing needs.
• Handle escalated customer service issues with empathy and professionalism.
• Contribute to special projects aimed at enhancing clinic operations.
• Evaluate staff performance for continuous improvement.
• Facilitate clear communication between patients and healthcare providers.
• Review provider schedules for accuracy and resolve any discrepancies.
• Manage office supply levels to support seamless operations.
• Foster a respectful and courteous environment for all.
• Promote effective team relations and collaboration.
• Engage with a primary care medical home approach.
• Attend mandatory safety training and maintain a safe workplace.
• Follow exposure control plans to ensure a safe environment.
• Perform additional duties as needed to support the clinic team.

Minimum Qualifications

• High school graduate or equivalent required.
• Bilingual required.
• Pleasant, professional phone voice.
• Ability to multi-task and handle many incoming calls or patients.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience preferred.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Must manage multiple deadlines and decision making responsibilities.
• Physical demands include frequent sitting and talking, occasional standing, walking, lifting, and moving up to 25 pounds.
• Work environment may involve exposure to infectious waste and moderate to loud noise levels.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health-every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission-Driving healthy change in our communities-guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change-within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.