Bilingual Front Office Coordinator

Lollipop Pediatric Dentistry & Orthodontics; Cerritos (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

A pediatric dental practice in California is seeking a Front Office Scheduler to provide exceptional patient care. The ideal candidate should possess superior customer service skills, be a multitasker, and excel in communication both in-person and over the phone. Responsibilities include managing patient appointments, greeting patients, and collaborating with dental staff. This full-time role offers a vibrant environment, where team spirit and a positive attitude are essential for success.

Qualifications

• Must have a positive, upbeat personality and loves interacting with people.
• Strong multitasking abilities and a friendly demeanor.
• Excellent communication skills, both in person and over the phone.
• Reliability, punctuality and strong attention to detail.

Responsibilities

• Manage patient appointments and confirm any changes or cancellations.
• Greet patients warmly and assist with their inquiries.
• Answer incoming calls and handle appointment bookings.
• Enter and update patient records accurately in the database.
• Verify patient insurance details and assist with related questions.
• Collaborate with dental staff to maintain smooth patient flow.

Skills

Superior customer service

Excellent communication skills

Multitasking

Detail-oriented

Team player

Detail-oriented

Team player

Positive attitude

Bubbly personality

Job description

Overview

We’re a growing, vibrant, fun-loving pediatric and orthodontic dental practice dedicated to providing exceptional patient care. We’re seeking a dynamic and energetic Front Office Scheduler to join our team and help keep our office running smoothly. Are you a master of multitasking with a knack for organization and a passion for people? Do you thrive in a fast-paced environment and have a smile that can brighten anyone’s day? If so, you might be the perfect fit for our Front Office Scheduler position!

Location & Schedule

Looking for a full-time Front Office Scheduling Coordinator immediately for our pedo/ortho office in Costa Mesa, Placentia, Cerritos, and Garden Grove. A commute between offices is required.

Responsibilities

• Appointment Scheduling: Coordinate and manage patient appointments, ensuring optimal use of time and resources. Confirm appointments and manage any changes or cancellations.
• Patient Interaction: Greet patients warmly, check them in and out, and assist with any questions or concerns they may have. Provide excellent customer service at all times.
• Phone Management: Answer incoming calls promptly and professionally, address inquiries, and handle appointment bookings and rescheduling.
• Records Management: Accurately enter and update patient information in our database. Maintain organized and current patient records.
• Insurance Verification: Verify patient insurance details and assist with any related questions or concerns.
• Office Coordination: Collaborate with dental assistants, hygienists, and dentists to ensure smooth patient flow and effective communication within the office.

Requirements

• A positive, upbeat personality that loves interacting with people.
• Must have superior customer service.
• Must be a great multitasker, very friendly, and loves working with people.
• Excellent communication skills, both in person and over the phone.
• Must be punctual.
• Must be dependable.
• Pays attention to detail and is a rockstar.
• Excellent customer service skills are a must.
• Must have a very bubbly personality.
• A team player who’s ready to contribute to our fun and friendly office environment.
• A background check is required, and excellent references are a must.

Please submit your CV, salary request, and references. We look forward to hearing from you.