Bilingual Front Office Coordinator

Lollipop Pediatric Dentistry & Orthodontics; Costa Mesa (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

A pediatric dental practice in Costa Mesa is seeking a Front Office Scheduler to manage patient appointments and provide exceptional customer service. The ideal candidate will thrive in a fast-paced environment and possess strong organizational and communication skills. Responsibilities include greeting patients, verifying insurance details, and collaborating with the dental team to ensure smooth operations. Join our vibrant team and help create a friendly and welcoming office atmosphere.

Qualifications

• Positive, upbeat personality that loves interacting with people.
• Strong multi-tasking ability and friendly demeanor.
• Punctual and dependable with attention to detail.
• Punctual and dependable with attention to detail.

Responsibilities

• Coordinate and manage patient appointments.
• Greet patients warmly and assist with inquiries.
• Verify patient insurance details and manage records.
• Records Management: Enter and update patient information accurately.
• Insurance Verification: Verify insurance details and assist with related questions.
• Office Coordination: Collaborate with dental team to ensure smooth patient flow.

Skills

Customer service

Multi-tasking

Communication

Organization

Team player

Job description

Overview

We’re a growing, vibrant, fun-loving pediatric and orthodontic dental practice dedicated to providing exceptional patient care. We’re seeking a dynamic and energetic Front Office Scheduler to join our team and help keep our office running smoothly. Are you a master of multitasking with a knack for organization and a passion for people? Do you thrive in a fast-paced environment and have a smile that can brighten anyone’s day? If so, you might be the perfect fit for our Front Office Scheduler position!

We are looking for a full-time Front Office Scheduling Coordinator immediately for our pedo/ortho office with locations in Costa Mesa, Placentia, Cerritos, Tustin, Long Beach, Lake Forest, and Garden Grove. A commute between offices is required.

Responsibilities

• Appointment Scheduling: Coordinate and manage patient appointments, ensuring optimal use of time and resources. Confirm appointments and manage any changes or cancellations.
• Patient Interaction: Greet patients warmly, check them in and out, and assist with any questions or concerns. Provide excellent customer service at all times.
• Phone Management: Answer incoming calls promptly and professionally, address inquiries, and handle appointment bookings and rescheduling.
• Records Management: Accurately enter and update patient information in our database. Maintain organized and current patient records.
• Insurance Verification: Verify patient insurance details and assist with any related questions or concerns.
• Office Coordination: Collaborate with dental assistants, hygienists, and dentists to ensure smooth patient flow and effective communication within the office.

Requirements

• A positive, upbeat personality that loves interacting with people.
• Superior customer service skills.
• Strong multi-tasking ability, friendly demeanor, and a love for working with people.
• Excellent communication skills, both in person and over the phone.
• Punctuality and dependability.
• Attention to detail and a strong work ethic.
• Need for excellent customer service skills.
• Bubbly personality and ability to contribute to a fun, friendly office environment.
• Team player who is ready to contribute to our office environment.
• Background check is required and excellent references are a must.

Please submit your CV, salary request, and references. We look forward to hearing from you.